What forms of payment do you accept?
We accept payment by credit card, invoice or check. Please contact training@aiim.org if you require an invoice.
What is the best way to pay if not online by credit card?
Contact training@aiim.org and request an invoice. Mail your check with the invoice number as well as the name of the course you wish to take (e.g. ECM Practitioner Online Bundle or ECMPR-E-100) to the address below. It may take up to two weeks for your course to appear in your account.
Address:
AIIM
PO Box 62281
Baltimore
MD 21265-2281
For European Orders:
European Office:
8 Canalside
Lowesmoor Wharf
Worcester
WRI 2RR UK
Is there a form to use to register for courses offline?
Click here to access the PDF form: Course Registration Form.
How do I purchase a course for another member of my company?
If the registrant has never logged into aiim.org before, please click here and create a new record for them. If you wish to register more than one person at a time, the courses must be ordered from the record of the person who will be taking the course. If the registrant has an existing account with AIIM, please contact training@aiim.org with the name of the registrant, the course name and whether you wish to pay by credit card or check.
Are there discounts for signing up several staff from the same company?
Yes, AIIM offers discounts for 3+ registrations for any classroom courses, or 10+ registrations for online courses. Please contact training@aiim.org to discuss this.
When do I get access to the online training materials?
Students get access to the online training materials as soon as payment has been received by AIIM. This means that you get instant access when paying by credit card using AIIM's eCommerce system, but payment by check requires a few business days.
What are the payment terms and conditions?
1. Liability for payment of fees arise at the time of booking. Where a cancellation in writing is made 28 days or more prior to the start of the program a refund or credit note will be issued for 75% of the course fee. After this time, liability for the full amount remains.
2. In all cases of accepted and acknowledged company purchase order payments, payment must be made in full 14 days prior to the start of the program. Where payment is not received prior to the start of the program the booking will be cancelled notwithstanding the fact that the liability of full payment still exists.
3. Delegates may be substituted up to 48 working hours prior to the start of the program without additional fees provided notice is given in writing.
4. Delegates requesting a transfer to a later program date may do so without incurring penalty fees provided the request is received in writing at least 28 days prior to the start date of the program originally booked and payment is made in full at the time of the transfer request. After this time, transfer requests will not be accepted notwithstanding the fact that the liability of the full payment still exists.
5. We require a minimum of 8 to run a classroom training course, and the course may be cancelled by AIIM if the minimum number of attendees is not met. We allow a maximum of 20 attendees on a first come first served basis. Your order is therefore only valid when confirmed.
Other Questions?
Please contact AIIM to get an answer to your question. All emails are answered within 1 business day.
Headquarters:
1100 Wayne Avenue
Suite 1100
Silver Spring, MD 20910 US
Email: training@aiim.org
URL: www.aiim.org
European Office:
8 Canalside
Lowesmoor Wharf
Worcester
WR1 2RR UK
Email: training@aiim.org
URL: www.aiim.org
