Electronic Records Management

Learn best practices and technologies for automating records management

The AIIM ERM Certificate Program is founded on the best practices of AIIM’s 80,000 community members, and the learning objectives have been defined by leading users and solution providers. More than 25,000 industry professionals have benefited from this and other AIIM training courses.
AIIM offers three certificate levels — Practitioner, Specialist, and Master — as well as individual modules covering specific records management topics. Students have 24/7 unlimited access to online self-paced modules, supporting materials, and the exam for 6 months. Students get 3 attempts to pass the exam. COURSE UPDATED FOR 2015!

ERM Practitioner Course – available as an online, 24/7 self-paced, or 2-day face-to-face course:

  • Learn how to identify, capture, classify, and transfer/dispose electronic records
  • Learn how to develop a business classification scheme, controlled vocabularies, and a metadata model for managing records over their lifecycle
  • Learn how to leverage content analytics and metadata to automate management of electronic records
  • Plan defensible and secure retention and disposition of electronic records
  • Define your business and system requirements for a new ERM program
  • Earn the AIIM ERM Practitioner designation after passing the online exam

ERM Specialist Course – available as an online, 24/7 self-paced course:

  • Get a framework for implementing a new ERM program and solution
  • Develop a governance and operating model for continuous improvements
  • Learn how to address new and emerging issues for records management, including email management and social media records
  • Earn the AIIM ERM Specialist designation after passing the online exam
ERM Master Course – available as a 3-day virtual live, or 4-day face-to-face course:
  • Fast track your education with the best of the ERM Practitioner and Specialist courses
  • Meet with, and learn from industry experts and professionals with similar challenges
  • Earn the AIIM ERM Master designation after passing the case study exercise.

For further details on the course content, download our data sheet -

Updated Data Sheet for 2015!

Outcomes and Benefits

If you are tasked with managing electronic records:

  • 99.4% of course attendees found the course content to be excellent, good, or satisfactory
  • 40% of course attendees say AIIM training helped them identify new ways to optimize a solution for added value, reduced costs, and managed risks
  • 26% of course attendees got promoted, got a higher salary/bonus, got a new job, or landed new customers as a result of taking the course

If you sell electronic records management solutions or services:

  • 89% of course attendees say AIIM training made them more effective at identifying and engaging prospects
  • 78% became more effective at demonstrating how their solution matches the customer requirements

How to Choose and Book

See what online and in-person options await you by clicking on the big orange button here. 


Modules Self-Paced N/A N/A N/A
or Specialist
Self-Paced $595 £350 €450
Public or Virtual $1195 £750 €935
Master Public or Virtual $2495 £1760 €2415

AIIM Professional Members always receive a 10% discount on the lowest price offered. Log in for correct price calculation

For UK and EMEA customers all prices are exclusive of VAT @ 20%. The Reverse Charge Mechanism ruling will apply to all European customers who provide a valid VAT number.