Overview

Learn how to improve your business processes.

The BPM Certificate Program is designed from global best practices among AIIM's 50,000 members. The program covers concepts and technologies for:

• Streamlining and re-engineering
• Requirements gathering and analysis 
• Application integration
• Process design and modelling
• Monitoring and process analysis
• Managing change

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The course objectives and content is defined and reviewed by AIIM Education Advisory Groups in the US and Europe, and these Education Advisory Groups have subject matter experts from the following companies:

Accenture BearingPoint Canon CCRM Associates CMS Watch Crown Partners EMC  Fujitsu Gartner Gimmal Group GlaxoSmithKline Harris Corporation JPMorgan Chase  Marion County Health Department

Microsoft Oracle Ricoh Royal Mail Serco Consulting Standard Chartered Bank  The National Archives of the United Kingdom TOWER Software US Courts US Department of Treasury Bill and Vieve Gore School of Business, Westminster College Zylab

The course materials were developed in partnership with CMS Watch.

Course Descriptions

The Business Process Management BPM) Certificate Program consists of three training programs taken in any order, or a 4 day Master class covering all BPM topics for optimizing business processes. Some of the programs are available exclusively as highly interactive onsite training classes while others may be taken online. Each online module within a program lasts approximately 60 minutes.

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The BPM Strategy workshop (Why BPM?)

(1 day executive awareness workshop)

The Strategy workshop provides a clear overview and explanation of Business Process Management and its key components in order to set the scene for the detailed examination of important concepts and actual implementations. It provides you with the knowledge and tools to gain ownership and support by senior executives and users.

Learn:

• BPM business drivers?
• The need for BPM best practices 
• The link between BPM and your current situation 
• To demonstrate the impact of BPM on users 
• To understand the concepts of BPM's affect on information challenges
• To identify necessary resources and responsibilities for implementing BPM
• To explore the implications of an BPM strategic decision
• To gain commitment for change

The BPM Practitioner program (What is BPM?)

(11 online modules or 2 day training class)

The BPM Practitioner program covers the practice of BPM, role of ECM in BPM, business analysis, process improvement, flowcharting , process modelling, BPM approaches, BPM technologies, and Collaboration.

• Learn:

• The practice of BPM 
• Role of ECM in BPM
• Business analysis 
• Process improvements
• Flowcharting
• Process modeling
• Business process reengineering
• SOA
• Six Sigma and continuous improvement
• BPM technologies
• Standards and protocols
• Collaboration

Download the BPM Practitioner Elearning Product Sheet

Download the BPM Practitioner Classroom Product Sheet

Become an AIIM BPM Practitioner (BPMp) after passing the online exam.

The BPM Specialist program (How to implement BPM?)

(11 online modules or 2 day training class)

The BPM Specialist programs covers best practices to implement BPM, such as project planning, defining business requirements, developing the business case and implementation plan including change management.

Learn:

• How to develop a business case for BPM 
• Identify and establish stakeholders and project team
• Gather requirements
• Analyzing requirements 
• Best practices for process design
• Understand clusters, parallel and sequential processing, natural order, check and reviews, decision making, simplication, and upstream and downstream 
• Define project stages
• Project advice, pitfalls and best practices
• Optimizing Search and Improving Findability
• Management methodologies including TQM, BPR, Six Sigma and Lean

Download the BPM Specialist Elearning Product Sheet

Download the BPM Specialist Classroom Product Sheet

Become an AIIM BPM Specialist (BPMs) after passing the online exam.

The BPM Master program (Putting it all together)

(4 day training class)

The BPM Master program provides you with a detailed understanding of BPM including the main elements from all of the training programs, in addition to case study exercise.

Learn:

• Participants will use their newly gained knowledge to plan, design, and implement an BPM project based on case study exercises and expertise learned from the Strategic, Practitioner, and Specialist Course programs. Become an AIIM BPM Master after passing the online exam and case exercise. 

Download the BPM Master Product Sheet

Become an AIIM BPM Master (BPMm) after passing the online exam and case exercise.

BPM Master Preparation Workshop

- for people that already have both the BPM Practitioner and Specialist designations

(2 day training class)
The BPM Master Preparation Workshop is a highly interactive workshop that enables you to learn, share and discuss global best practices for BPM. The course provides a summary of the main elements from the Strategic, Practitioner and Specialist training courses in addition to additional information, exercises and case studies.

• This workshop is for people that already have both the BPM Practitioner and Specialist designations.

Audience

The Business Process Management (BPM) certificate program is designed for;

• Business Analysts
• IT Management
• Technical staff
• Record Management personnel
• Business Unit (line staff & management)
• Implementation team - IT and business
• Suppliers, Solution Providers, Vendors
• Executives
• Change agents
• Users

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Courses

BPM Practitioner Elearning Bundle

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BPM Practitioner Classroom Course

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• New York 10/12/10 - 10/13/10
• Atlanta 11/16/10 - 11/17/10

BPM Specialist Elearning Bundle

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BPM Specialist Classroom Course

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BPM Master Classroom Course

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• New York 10/12/10 - 10/15/10
• Randburg 11/09/10 - 11/12/10
• Atlanta 11/16/10 - 11/19/10

BPM Master Prep Workshop-for BPMp AND BPMs holders

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Pricing

Pricing for Business Process Management Courses - Online

AIIM Professional Members (discounted price):

Course Type	USD	GBP	EURO
1 Course	65	35	50
Complete Practitioner Certificate package	600	345	500
Complete Specialist Certificate package	600	345	500

Non-AIIM Members (full price):

Course Type	USD	GBP	EURO
1 Course	75	40	60
Complete Practitioner Certificate package	750	430	630
Complete Specialist Certificate package	750	430	630

Pricing for Business Process Management Courses - Classroom

AIIM Professional Members (discounted price):

Course Type	USD	GBP	EURO
2 day Practitioner class	1050	580	850
2 day Specialist class	1050	580	850
4 day Master class	2705	1495	2195
2 day Master Prep workshop	1050	580	850

Non-AIIM Members (full price):

Course Type	USD	GBP	EURO
2 day Practitioner class	1160	640	935
2 day Specialist class	1160	640	935
4 day Master class	2980	1640	2415
2 day Master Prep workshop	1160	640	935

All prices are per attendee and charged in USD ($). GBP and Euro based on the payment dates' exchange rate.

Group Discounts

Groups of 10+ professionals from one organization may qualify for a group discount. Volume discounts and site licenses are available for companies, user groups, and professional associations. For information about group discounts, please email training@aiim.org or call +1 301.755.2614 or +44 1905.727613.

Corporate Training

Customized employee/staff and client/customer training is available online and in-person. AIIM also provides private classes on request anywhere in the world. For information about corporate training, please email training@aiim.org or call +1 301.755.2614 or +44 1905.727613.

Designations

The BPM Practitioner, Specialist and Master programs lead to AIIM designations. This is a new AIIM standard for industry professionalism and knowledge. By earning these designations, you can call yourself an AIIM BPM Practitioner, Specialist or Master. You can use the associated logo and title on your business card, email signature, web page, etc. The Strategic Workshop does not lead to any AIIM designations.

You can achieve the designations the following ways:

To become an AIIM BPM Practitioner (BPMp)

To become an AIIM BPM Specialist (BPMs)

To become an AIIM BPM Master (BPMm)

Benefits of becoming an BPM Practitioner, Specialist and Master:

• Position yourself to be tomorrow's leader by enhancing your business and professional skills
• Learn global best practices for planning and implementing ECM
• Discover real world solutions and best practices for challenges you face
• Learn from experts in the field who are able to answer your questions and address your comments

The designations are valid for 5 years.

The Education Advisory Groups will regularly review the process for the development and maintenance of certification schemes for improved quality, security and efficiency. This will be done in partnership with the Education Advisory Groups and Master Accreditation Committee.

The Home Case Studies submitted by Master Class attendees are reviewed by an appointed AIIM Master Accreditation Committee that consists of leading industry professionals. New members are appointed by the committee and each Home Case Study is reviewed by two AIIM Master Accreditation Committee members. Committee members will excuse themselves from the reviewing process if the papers are submitted by personal friends, customers, or former students. The papers will then be reviewed by other members of the Master Accreditation Committee.

The committee members review the entire case study based on the following parameters:

• Good understanding of problems and opportunities of case study – 40%
• Practical use of theories from the training programs– 30%
• Identify and manage unknown factors that could influence case – 10%
• Persuasiveness – communicating in a strong and position manner to obtain support for action – 20%

Each of the factors should be graded 0 (weak) to 5 (strong) according to the above factors. Attendees need minimum 3 points to pass. For example: A paper is reviewed to 2, 4, 3 and 5 which is then multiplied with the factors giving the attendee the following points: 2 x 0.40 + 4 x 0.30 + 3 x 0.10 + 5 x 0.20 = 3.3

Submitted case study answers will be graded as passed, fail, or correctable with the following results:

• Pass: Attendees will be notified by AIIM that their Home Case Study answers were approved by the committee and they will be awarded the Master designation if or when they have passes the Master exam
• Fail: Attendees will be notified by AIIM that their Home Case Study answers were not approved by the committee, but also a document from the AIIM Master Accreditation Committee member explaining why they failed. Former Master class attendees need to sit a new class to be allowed to submit a new Home Case Study assignment to AIIM.
• Correctable: AIIM Master Accreditation Committee members may ask AIIM to contact the former Master class attendee to submit the answers for additional information or corrections. Their reply will be forwarded by AIIM to the AIIM Master Accreditation Committee members for review to allow them to pass or fail the candidate.

AIIM Master Accreditation Committee members are required to document why they fail candidates or why they require additional information.