Learn how to:

Get a complete view of the customer -- and act upon it
Extract valuable business data to improve business decisions
Improve collaboration with customers, employees, and partners

21 - 30 Results out of 64

Finding the Right Information in your Stockpiled Content

Stop wasting your time and energy on a constant hunt for information. In this webinar, we’ll discuss tips and tricks to help you find the information you need when you need it. You’ll learn how to: organize your information; make your information easier to find; apply basic metadata to aid in classification and retrieval. We’ll also show you how you can automate capturing the metadata within your information to find the right information at the right time when you need it most.

How Will the Proliferation of Mobile Impact How You Process Customer Information?

For our UK and European community.  Many organisations are struggling to adapt to the new mobile reality. AIIM research found that only 22% of companies support mobile access to important business documents. Only 21% have mobile capture, and only 13% have process interaction on mobile. Many are being kept hostage by old legacy business practices or IT systems – they struggle to make the required changes to embrace the future. Join this webinar to learn: How the proliferation of smartphones will impact how you process customer information and documents?; How to use smartphones to transform your business processes; How to capture or scan important information using smartphones; and How to achieve this without having to replace large legacy systems.

The Appification of Content Management


Consumerization is driving massive changes in how buyers evaluate enterprise IT. In this Trendscape Report, you'll gain five key strategies to help you win in a new era of content services.  

Revolution or Evolution


In this white paper, we explore the key changes to our industry and take a look at the new era of content management and what that means for you, including 10 recommendations to get you on your way.

5 Steps to Uncover Business Insight

Tip Sheet

There is a growing need to pull back the curtain and closely examine the enterprise's critical processes and functions to gain operational intelligence. We do this to make processes more efficient, analyze useful metrics, adjust for bottlenecks, and ultimately improve the business. Business Intelligence (BI) tools are unable to offer a perfect image; there exist blind spots in their coverage. BI tools lack process awareness, and as a result, some events in the business go unseen. Download this tip sheet and learn how to uncover these blind spots to gain the proper vantage point to see the whole picture.

6 Reasons You Need to Refocus on the "C" in "CRM"

Tip Sheet

Most organizations have in place a CRM or Customer Relationship Management system. A CRM solution is used to track customer information, customer documents, relationships, and potential deals. However, when organizations implement these systems, they often neglect a key issue - how to manage and organize the actual customer documents that flow through a CRM system - the raw material that actual creates value.

4 Workplace Changes That Should Drive Your Collaboration Strategy

Tip Sheet

How are organizations embracing collaborative technologies? How will the nature of work change between now and 2020? What are the measures that we should be watching? Will changes in the nature of work fundamentally impact the competitive outcomes of organizations, or will we look back on this period of experimentation as a fad that will pass? Let's look at 4 key changes in the workplace that are driving collaboration strategies.

What We Learned from the AIIM Community in 2016 and What we see in 2017


This eBook recaps the highlights and findings from our 2016 research, offers some conclusions we have drawn based on the responses collected from the AIIM community, and provides a look at what we see ahead for 2017.

Key Areas Where Information Management is Advancing and Changing – A Look Ahead

Join AIIM’s Chief Evangelist John Mancini for a forward-thinking strategy-building look at seven key areas where Information Management is advancing to Content Services, and a look at some changes 2017/2018 will bring to the market. Some of these points include: how content transparency, usability and mobility are coming together; why cloud and hybrid implementations are on the rise; and how compliance and risk are affecting the complexity of business operations. From this analysis we’ll outline steps on how to prepare for a “future-is-now” state. We’ll offer strategies and recommendations for an action-oriented forward-looking content strategy plan to bring success to your organization.

3 Ways to Power Your Case Management with Content Analytics

When Analytics team up with Case Management, a new world of business value is opened up that allows for contextual search, investigative analytics, predictive analytics, and more! In this webinar, we’ll be joined by leading process improvement expert Nathaniel Palmer as he shares; an overview of Case Management and the latest advancements; how content analytics can extend your process improvements and Case Management initiatives; and how this combination can have a remarkable impact on your organization’s ability to use the knowledge you already have to understand your customers.

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