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What is Electronic Records Management (ERM)?

ISO standard 15489: 2001 defines Records Management (RM) as the field of management responsible for the efficient and systematic control of the creation, receipt, maintenance, use and disposition of records, including the processes for capturing and maintaining evidence of and information about business activities and transactions in the form of records. 

What is Enterprise Content Management (ECM)?

Enterprise Content Management (ECM) is the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes.

What is Imaging?

Imaging allows organizations to capture paper-based information and convert it to electronic images that are stored in a computer electronically.

What is Case Management?

A “case” is any project, transaction, service or response that is “opened” and “closed” over a period of time to achieve resolution of a problem, claim, request, proposal, development or other complex activity. It is likely to involve multiple persons inside and outside of the organization, with varying relationships to each other, as well as multiple documents and messages. 

What is Collaboration?

Collaboration is a working practice whereby individuals work together to a common purpose to achieve business benefit. 

What is Email Management?

Email is the de facto standard for business communication across organizations at this time. Just as any other type of business information and record, email must be included as part of, and adhered to, the organizational standards addressing information and records. 

What is Enterprise Search?

The practice of identifying and enabling specific content across the enterprise to be indexed, searched, and displayed to authorized users.

What is SharePoint?

There are the Windows SharePoint Services (WSS), the Microsoft Office SharePoint Server (MOSS) and Microsoft Search Server. Each bring their own functionalities to the table and build upon each other. 

What is Information Management?

Information, as we know it today, includes both electronic and physical information. The organizational structure must be capable of managing this information throughout the information lifecycle regardless of source or format (data, paper documents, electronic documents, audio, video, etc.) for delivery through multiple channels that may include cell phones and web interfaces. 

What is Web CMS (or WCM)?

A subsection of Content Management is Web Content Management or WCM. A WCMS is a program that helps in maintaining, controlling, changing and reassembling the content on a web-page.

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