AIIM Toolkits

Before you begin with any information management project, consult AIIM's industry toolkits to understand what you need to consider to ensure your project's success.  

How to Analyze Email Costs

How to Analyze Email Costs

Email is still a vital communication tool in organizations. It is important to identify and analyze the current costs of managing email, the total cost of ownership (TCO), the benefits of managing email more efficiently, and the effective return on investment (ROI) of the email management solution.

The steps in this toolkit will help you to gather the information you need to be able to analyze the current costs of email, costs of implementing an effective email management solution, and identifying the benefits realized from an email management solution.

These steps are only as accurate as the information you gather. You are encouraged to be absolutely honest and thorough in your calculations of cost and benefits in order to ensure that the ROI figure is as accurate as possible. To facilitate these calculations, it is helpful to set up a spreadsheet.

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