AIIM Industry Watch

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2017-BPM-IW-Cover

Business Process Automation in 2017: Designing an Intelligent Workplace

Industry Watch

The phrase work smarter not harder truly applies when it comes to increasing operational efficiencies. In fact the phrase quickly turns to work more intelligently. In order to do this, businesses need to identify opportunities to improve and automate their manual processes and further improve those that are automated.

In this study we look at which processes are key targets for automation, how BI and Analytics are providing insight into business operations, the impact process automation is having on workplace productivity, how businesses are enhancing Case Management and improving customer engagement with process automation.

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