Communication is everything, especially if you’re embarking on your fi rst enterprise content management (ECM) implementation. Anyone in business knows that good communication requires more than carefully selected verbiage: it depends on easy and secure access to complete, correct, and timely information. Each of these factors was a motivator for Woodrow Wilson Rehabilitation Center (WWRC) to “go digital” in 008, at a time when digital imaging and electronic document/content management were still uncommon among state vocational rehabilitation agencies. Now, the results clearly show their decision was both wise and timely.