69% of respondents report that less than half of enterprise information is searchable online
Silver Spring, MD – June 17, 2008 – In a new study on
Findability to be released by AIIM, 49% of survey respondents “agreed” or
“strongly agreed” that it is a difficult and time consuming process to find the
information they need to do their job. The new survey of over 500
businesses conducted in May 2008, suspects that a prime culprit for the failings
of Findability in the enterprise is the admission that 69% of respondents
believe that only 50% or less of their organization’s information is searchable
online. Given the ready access that users are supposed to have in this
“Age of Google” – how is this possible?
Source: AIIM Market Intelligence, 2008
“Findability has been a common source of frustration in the enterprise for
decades,” states AIIM Vice President Carl Frappaolo. “As information has become
more and more digital, from it’s creation through to management, the pain of
finding enterprise information has moved from the piles of paper on the desktop
and in storage cabinets, to the digital landfill of file servers, e-mail
inboxes, digital desktops, and content management systems. Despite the
advances made in search on the internet, enterprise search leaves most users
frustrated.”
Source: AIIM Market Intelligence, 2008
Finding content digitally is only possible if pointers to content or the
content itself is in native digital format, made available for indexing by
search, and/or accessible by information organization and access techniques
(such as navigational structures, taxonomies, bookmarks, etc.). The lack of such
functionality in the enterprise is at the heart of user frustration.
But fault does not lie with technology solution providers. Most
organizations have failed to take a strategic approach to enterprise
search. 49% of respondents have “No Formal Goal” for enterprise
Findability within their organizations, and a large subset of the overall
research population state that when it comes to the “Criticality of Findability
to their Organization’s Business Goals and Success”, 38% have no idea (“Don’t
Know”) what the importance of Findability is in comparison to a mere 10% who
claim Findability is “Imperative” to their organization.
The lack of strategic understanding, implemented plans and technological pros
and cons to address Findability in the enterprise continues to cause pain in
most organizations, although slow progress is being made.
For further details on this study, AIIM is
hosting a Special Webinar on Thursday, June 26th at 2:00 PM EDST for
organizations interested in the major findings. Register for this FREE webinar,
presented by the report authors, by going to
http://www.aiim.org/Events/register.aspx?id=179.
The companion research paper, the AIIM Market IQ on
Findability , will be
published in July 2008, and is anticipated to be over 70 pages long, with over
50 charts/figures.
About AIIM
AIIM (www.aiim.org) is
the community that provides education, research, and best practices to help
organizations find, control, and optimize their information.
For over 60 years, AIIM has been the leading non-profit organization focused
on helping users to understand the challenges associated with managing
documents, content, records, and business processes. Today, AIIM is
international in scope, independent, implementation-focused, and, as the
representative of the entire ECM industry - including users, suppliers, and the
channel - acts as the industry's intermediary.
AIIM was founded in 1943 as the National Microfilm Association and later
became the Association for Information and Image Management. AIIM is also known
as the Enterprise Content Management Association.
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For more information, contact:
Beth Mayhew
Director, Marketing
301.755.2681
bmayhew@aiim.org
Carl Frappaolo
Vice President
617.933.2584
cfrappaolo@aiim.org
AIIM - Find, Control, and Optimize Your Information
1100 Wayne Avenue,
Suite 1100, Silver Spring, MD 20910, 301.587.8202