According to this AIIM survey, legal costs, fines and damages could be reduced by 25% if organizations applied best practice procedures to records management, security and e-Discovery. Just 13% of the respondents think their organization already follows best practice in these areas. We also found that the volume of paper records is finally decreasing, and that reducing storage costs is lining up with compliance as the biggest driver for RM projects.

Download this free 27-page report to see how your records management strategies match up with the best – or the worst – and how to move forward.

In this survey-based report, we look at the business drivers and adoption levels for social business and Enterprise 2.0 technologies, the benefits and issues being highlighted by users, and what platforms and infrastructures are being used for delivery.

We take a short look at three specific applications – Enterprise Q&A, Open Innovation, and Sales & Marketing collaboration – and make recommendations for maximizing the benefits from these new systems of engagement.

The 2010 version of SharePoint brings specific improvements for content management and information governance. We measure users’ opinions of these changes, and the continued popularity of third-party add on products and integrations, with over 75% considering add-ons for BPM, classification, security, back-up and records archive. We also explore the issues found by users during their upgrade to 2010, track strategies for SharePoint usage alongside existing Capture, ECM and RM systems, and make recommendations based on the survey results.

This year’s ECM report shows a much more mature user-base, integrating existing and new ECM and RM suites, SharePoint portals and vertical-market add-ons, into genuinely universal information access and content management infrastructures. Users are keen to attack content chaos and drive cost reductions, but are also looking for more effective staff collaboration and engagement.  We measured how well ECM systems are matching industry-specific needs, what are the most popular strategies for integration, and how is SharePoint fitting in.

Offices are at last using less paper. Although still growing in 27% of organizations, in 39% paper usage is finally starting to fall. However, the strongest drivers for scanning and capture are not savings on paper storage space but improved searchability and knowledge sharing, followed by productivity improvements in document-centric business processes.

Nearly 40% of the organizations surveyed reported investment payback within 12 months of implementing systems. We also compare strategies for outsource, centralized scanning and distributed scanning, and look at levels of capture integration with other enterprise systems. 

AIIM’s annual State of the Document Services Industry research serves to benchmark the market potential and operating results of service companies and resellers in document imaging/conversion/preservation. The study looks at revenues, expenses, and profitability year-over-year. It also examines operations and marketing practices of service companies with a view to comparing and contrasting those practices with user drivers and adoption. This report is free to download.

In the light of recent events such as the BP oil spill, the Toyota recalls, the banking crisis and high profile government email leaks, senior managers in 57% of organizations have become more conscious of the business risks of poor information management and records keeping.

In this report, we look at confidence levels in the integrity of electronic records, the business drivers for better management of electronic content, the adoption levels of records management (RM) systems, the strategies for their application, and the problems of email. We then review the issues of legal discovery across both paper and electronic records, and the benefits and returns reported by existing users of e-discovery systems.

In many organizations, SharePoint deployment is speeding ahead with little thought to the information management implications of documents stored within its libraries and team sites. In other businesses there is confusion as to how SharePoint is utilized alongside existing document management and ECM systems.

In this report we measure the take up of SharePoint, its utilization for traditional ECM applications, strategies for integration, and use of third party add-on applications. We also provide advice for those implementing SharePoint based on the experiences of over 500 existing users from the AIIM community.

The AIIM State of the Industry survey has been tracking business drivers, adoption levels and ROI across the ECM technology spectrum for over 5 years. Compare and contrast your organization’s adoption strategies, implementation issues and ROI factors with those of the AIIM community at large.

Is the main ECM driver cost-saving, compliance or collaboration? Are emails a headache for everyone or just you - and what about Enterprise 2.0? Is SharePoint working with or against existing ECM suites? What are other people’s views on SaaS, Cloud or Open Source? How are other organizations joining up their multiple repositories?

This annual report is the keynote of AIIM’s market intelligence activities, and is based on over 700 responses from real users across all industry sectors and sizes, and at all stages of ECM planning and adoption.