Government customers are struggling to do more with less due to reduced budgets all while sustaining or even improving levels of productivity. For state and local governments the fight to survive combined with the need for change is daunting to put it mildly.

Inside the government framework are many processes and documents. For example, a small town like Naples FL will scan, process and search on more than 1.2 million electronic documents every year. The numbers grow exponentially with larger cities and counties. The power of real-time data, instant information access and central repositories for documents, comments and mark-ups is made possible with recent improvements in enterprise content management (ECM) solutions.

Understanding the classic government service, support and management framework helps to better understand the need for ECM.