Search and Discovery – exploiting knowledge, minimizing risk
Searching for useful information is an essential ingredient of any knowledge worker’s job. Providing the right cross-repository enterprise search tool is fundamental to their productivity and effectiveness. We may also need to find and protect any bad stuff - for internal compliance, for legal discovery, and for FOI. Many rely on ECM search functions which are often lacking in important ways – particularly email search.
In this report, we take an in-depth look at the importance of search, the level of search tools deployed, issues with their use, connection to other systems, and mechanisms for legal discovery and hold.
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