Paper Wars 2014 – Update from the Battlefield
Paper-free processes improve productivity and lower costs, but the biggest impact is on speed of response - response to inbound mail, response to bottlenecks, response to regulatory changes, but above all, response to the customer, citizen or client. Business-at-the-speed-of-paper will be completely unacceptable in a few years’ time.
In this report, we take an in-depth look at the amount of paper in the office, the battle plans to remove it, the take up of digital mailrooms and multi-channel capture, and the influence of mobile and cloud. We look at the progress towards paper-free processes, the triggers and decision-makers, and the issues, benefits and ROI.
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