Capture and Business Process: drivers and experiences of content-driven processes
Offices are at last using less paper. Although still growing in 27% of organizations, in 39% paper usage is finally starting to fall. However, the strongest drivers for scanning and capture are not savings on paper storage space but improved searchability and knowledge sharing, followed by productivity improvements in document-centric business processes.
Nearly 40% of the organizations surveyed reported investment payback within 12 months of implementing systems. We also compare strategies for outsource, centralized scanning and distributed scanning, and look at levels of capture integration with other enterprise systems.