Industry Watch Reports

Nov 04, 2014
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Paper-free processes improve productivity and lower costs, but the biggest impact is on speed of response - response to inbound mail, response to bottlenecks, response to regulatory changes, but above all, response to the customer, citizen or client. Business-at-the-speed-of-paper will be completely unacceptable in a few years’ time.

In this report, we take an in-depth look at the amount of paper in the office, the battle plans to remove it, the take up of digital mailrooms and multi-channel capture, and the influence of mobile and cloud. We look at the progress towards paper-free processes, the triggers and decision-makers, and the issues, benefits and ROI.



Sep 12, 2014
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Searching for useful information is an essential ingredient of any knowledge worker’s job. Providing the right cross-repository enterprise search tool is fundamental to their productivity and effectiveness. We may also need to find and protect any bad stuff - for internal compliance, for legal discovery, and for FOI. Many rely on ECM search functions which are often lacking in important ways – particularly email search.

In this report, we take an in-depth look at the importance of search, the level of search tools deployed, issues with their use, connection to other systems, and mechanisms for legal discovery and hold.


Jul 29, 2014
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Smart Process Applications, Intelligent Business Processes and Adaptive BPM use computer intelligence to extract information from the content associated with a business process, and use it to select, modify or re-direct the workflow. A primary application is in case management and here the term “case” is used in its widest sense from payment management, through contract bids, claims handling and loan origination, to traditional healthcare, crime or legal cases.

In this report, we take an in-depth look at the applicability of smart process applications, early user experience, drivers for improved case management, and the feature sets required of a modern case management system.


Jul 21, 2014
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Data Protection laws and regulations across the EU govern the storage and processing of data that would allow an individual to be recognized. The development of public, private, government and hybrid cloud computing services has created uncertainty regarding responsibilities for data protection and data privacy.   

The EU is soon to implement the General Data Protection Regulation (GDPR), which will bring all 27 countries under a single regime of rules and penalties. The purpose of this White Paper is to inform cloud service providers and end-users operating in Europe, or with a presence in Europe, of the current and potential future legislative landscape regarding data protection and data privacy.


May 20, 2014
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Given the events of the past year, we need to work harder to protect live content and past records, but the volume, velocity and variety of content generation makes it nearly impossible to manually maintain and enforce the policies we so earnestly set. Can we trust computers to make the decisions? Are we at a tipping-point for automated classification, and what are the early adopter experiences?

In this report we take an in-depth look at information governance policies, privacy and records management issues, policy enforcement, and how well technology can set or correct metadata, detect security risks, and enforce deletion policies.


Mar 24, 2014
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Many well-established ECM systems have struggled with two growing collaboration needs: quickly and easily linking external project partners into the content-sharing environment, and giving all users access to collaborative content and approval workflows from their mobile devices.  Users have taken to cloud-based file-share and sync services to solve the issue while ECM suppliers have introduced hybrid-cloud extensions of on-prem solutions.

In this survey report, we set out to measure the drivers for collaboration, the strategy choices being made, and the feature sets required. We also look at the user requirements for mobile content access and mobile interaction with content processes and workflows.


Nov 27, 2013
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In this research report we take a “Big Data meets Big Content” approach, recording how users see the potential benefits of big data analytics involving both structured (transactional) and unstructured (text-based) content. We explore the most popular content-based applications, and measure the ROI that early adopters are achieving, as well as the issues they have faced. We also include a list of recommendations and a glossary of terms.

Download this free 26-page report to see how you should be monitoring big data opportunities, building a business case and taking the first steps.


Sep 17, 2013
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SharePoint 2013 brings new capabilities but also a number of new challenges. In this report, we look at the adoption rates for SharePoint as an ECM/DM system, the ongoing issues of user adoption, and overall project success – or otherwise. We measure the adoption of SharePoint 2013 and the difficulties that users report with their upgrades and migrations. We study the impact of the new 2013 features, particularly on third party add-on products. We look at the take up of the 365-product family, and the issues that cloud presents for SharePoint users. Finally, we measure spending plans for licenses, services and add-on products.


Jul 30, 2013
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The paybacks from paper-free processes can be dramatic: much improved response times and greater productivity of back-office staff. Extending capture to mobile devices provides even closer coupling to back-office workflows. Yet the progress being made towards paper-free processes is very slow. 

In this report, we look at the reasons for this poor progress, measure the adoption of digital mailrooms, chart the progress of mobile capture, and show which paper-free processes are the most effective. We help you build a business case for the battle against paper, and make recommendations on how to move the business forward on all fronts.


Jul 25, 2013
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Die Fortschritte In Richtung papierloser Prozesse erfolgen äußerst langsam. Die meisten Unternehmen haben noch nicht einmal 5 % der Prozesse umstrukturiert, die von der erhöhten Flexibilität, Einsehbarkeit und Effizienz elektronischer Arbeitsabläufe profitieren würden. In diesem Bericht untersuchen wir die Gründe für diesen zögerlichen Fortschritt, ermitteln den Einsatz digitaler Poststellen, bilden den Fortschritt in der mobilen Erfassung ab und zeigen, welche Prozesse sich effektiv für das papierlose Arbeiten eignen. Wir beraten Sie bei dem Projekt „Sieg im Papierkrieg“ und sprechen Empfehlungen für eine erfolgreiche Umsetzung aus.