Industry Watch Reports

Jan 19, 2016

36% of smaller organizations, 43% of mid-sized and 52% of large organizations have reported a data breach in the past 12 months – more due to staff intent or negligence than from external hackers. CEOs of major companies are being held to account in a very high profile way for loss or exposure of customer details. Data protection laws are changing to take account of these new vulnerabilities, and to include new technologies such as cloud, mobile and social.

In this report, we take an in-depth look at how well personal data is protected, what the consequences are of data breaches, how the new rules apply (including the new European regulations), what impact they could have, and what steps users are taking in preparation.

Dec 02, 2015

There are huge volumes of content in most organizations that are not under any form of information governance, retention management or e-discovery.  Removing ROT, and adding new metadata to the remainder, is a huge task that content analytics and automated classification tools are now capable of off-loading from users.

In this report, we take an in-depth look at the scale of IG issues, the drivers to bring it under control, the effectiveness of automated classification, and the impact on risks and costs.

Nov 04, 2015

Despite the widespread acceptance that reducing and removing paper from offices and processes is a best practice, there is a huge difference between the best performers and the laggards. Paper-free versus paper-bound.

In this report, we take an in-depth look at the amount of paper in the office, the impediments to removing it, the take up of digital mailrooms and multi-channel capture, and the increasing exploitation of mobile capture and cloud. Above all, we look at the progress towards paper-free processes, the triggers and decision-making processes, and the issues, benefits and ROI.

Aug 17, 2015

Mobile and cloud are the twin drivers for change in the ECM world - mobile access to content on the move, mobile interaction with content, capture to cloud, capture to process, remote workflows, and cloud-based collaboration. However, there are still many issues to resolve between traditional back-office systems and new cloud and mobile solutions - and hybrid options have a part to play.

In this survey report, we look at the take-up of mobile content access and mobile collaboration apps, the issues with integration, BYOD and security, and the way cloud has become a key element of mobile deployment.

Jun 16, 2015

Content analytics is a key part of “big data” business intelligence, but is also driving auto-classification, content remediation, security correction, adaptive case management, and operations monitoring.  Managing multi-channel, inbound content is increasingly difficult if relying on manual processes. Content analytics also offers a way to carry out defensible deletion in line with IG polices, particularly for emails. Dealing with dark data and adding value to content rather than deleting it is a common objective.

In this survey report we look at the take-up of analytics applications for inbound routing and text recognition, for content classification and metadata correction, for improved search and knowledge extraction, and to provide business insight. We look at the success factors and outcomes, and the choices for deployment.

Apr 28, 2015

How do we set an ECM strategy for the future, and do we accommodate, consolidate or federate our existing content systems? How do we align our IG policies and how do we support our users and business partners for remote and mobile access to both collaborative content and the corporate knowledge base

In this survey report we look at how ECM systems have become mission-critical alongside the other enterprise IT systems, and how they need to be integrated with these other systems. We also look at how cloud and mobile strategies are playing out. Above all, we look at how all of these factors are influencing the choices for consolidation, enhancement or replacement.

Feb 23, 2015

Nearly two-thirds of SharePoint installations are somewhat stalled in their adoption and progress. 46% are not connected to other systems or repositories. What is holding things back, how they might be re-energized, and what strategy choices are likely with regard to governance, social, cloud, mobile and, of course, existing ECM systems.

In this survey report, we take an in-depth look at deployment progress, distractions and issues, consolidation, integration, enhancement with add-on products, and future strategies for all-round information governance. We look at the threat from cloud collaboration systems, mobile clients and hybrid models.

Nov 04, 2014

Paper-free processes improve productivity and lower costs, but the biggest impact is on speed of response - response to inbound mail, response to bottlenecks, response to regulatory changes, but above all, response to the customer, citizen or client. Business-at-the-speed-of-paper will be completely unacceptable in a few years’ time.

In this report, we take an in-depth look at the amount of paper in the office, the battle plans to remove it, the take up of digital mailrooms and multi-channel capture, and the influence of mobile and cloud. We look at the progress towards paper-free processes, the triggers and decision-makers, and the issues, benefits and ROI.

Sep 12, 2014

Searching for useful information is an essential ingredient of any knowledge worker’s job. Providing the right cross-repository enterprise search tool is fundamental to their productivity and effectiveness. We may also need to find and protect any bad stuff - for internal compliance, for legal discovery, and for FOI. Many rely on ECM search functions which are often lacking in important ways – particularly email search.

In this report, we take an in-depth look at the importance of search, the level of search tools deployed, issues with their use, connection to other systems, and mechanisms for legal discovery and hold.

Jul 29, 2014

Smart Process Applications, Intelligent Business Processes and Adaptive BPM use computer intelligence to extract information from the content associated with a business process, and use it to select, modify or re-direct the workflow. A primary application is in case management and here the term “case” is used in its widest sense from payment management, through contract bids, claims handling and loan origination, to traditional healthcare, crime or legal cases.

In this report, we take an in-depth look at the applicability of smart process applications, early user experience, drivers for improved case management, and the feature sets required of a modern case management system.