Industry Watch Reports

Jul 21, 2014
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Data Protection laws and regulations across the EU govern the storage and processing of data that would allow an individual to be recognized. The development of public, private, government and hybrid cloud computing services has created uncertainty regarding responsibilities for data protection and data privacy.   

The EU is soon to implement the General Data Protection Regulation (GDPR), which will bring all 27 countries under a single regime of rules and penalties. The purpose of this White Paper is to inform cloud service providers and end-users operating in Europe, or with a presence in Europe, of the current and potential future legislative landscape regarding data protection and data privacy.


May 20, 2014
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Given the events of the past year, we need to work harder to protect live content and past records, but the volume, velocity and variety of content generation makes it nearly impossible to manually maintain and enforce the policies we so earnestly set. Can we trust computers to make the decisions? Are we at a tipping-point for automated classification, and what are the early adopter experiences?

In this report we take an in-depth look at information governance policies, privacy and records management issues, policy enforcement, and how well technology can set or correct metadata, detect security risks, and enforce deletion policies.


Mar 24, 2014
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Many well-established ECM systems have struggled with two growing collaboration needs: quickly and easily linking external project partners into the content-sharing environment, and giving all users access to collaborative content and approval workflows from their mobile devices.  Users have taken to cloud-based file-share and sync services to solve the issue while ECM suppliers have introduced hybrid-cloud extensions of on-prem solutions.

In this survey report, we set out to measure the drivers for collaboration, the strategy choices being made, and the feature sets required. We also look at the user requirements for mobile content access and mobile interaction with content processes and workflows.


Nov 27, 2013
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In this research report we take a “Big Data meets Big Content” approach, recording how users see the potential benefits of big data analytics involving both structured (transactional) and unstructured (text-based) content. We explore the most popular content-based applications, and measure the ROI that early adopters are achieving, as well as the issues they have faced. We also include a list of recommendations and a glossary of terms.

Download this free 26-page report to see how you should be monitoring big data opportunities, building a business case and taking the first steps.


Sep 17, 2013
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SharePoint 2013 brings new capabilities but also a number of new challenges. In this report, we look at the adoption rates for SharePoint as an ECM/DM system, the ongoing issues of user adoption, and overall project success – or otherwise. We measure the adoption of SharePoint 2013 and the difficulties that users report with their upgrades and migrations. We study the impact of the new 2013 features, particularly on third party add-on products. We look at the take up of the 365-product family, and the issues that cloud presents for SharePoint users. Finally, we measure spending plans for licenses, services and add-on products.


Jul 30, 2013
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The paybacks from paper-free processes can be dramatic: much improved response times and greater productivity of back-office staff. Extending capture to mobile devices provides even closer coupling to back-office workflows. Yet the progress being made towards paper-free processes is very slow. 

In this report, we look at the reasons for this poor progress, measure the adoption of digital mailrooms, chart the progress of mobile capture, and show which paper-free processes are the most effective. We help you build a business case for the battle against paper, and make recommendations on how to move the business forward on all fronts.


Jul 25, 2013
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Die Fortschritte In Richtung papierloser Prozesse erfolgen äußerst langsam. Die meisten Unternehmen haben noch nicht einmal 5 % der Prozesse umstrukturiert, die von der erhöhten Flexibilität, Einsehbarkeit und Effizienz elektronischer Arbeitsabläufe profitieren würden. In diesem Bericht untersuchen wir die Gründe für diesen zögerlichen Fortschritt, ermitteln den Einsatz digitaler Poststellen, bilden den Fortschritt in der mobilen Erfassung ab und zeigen, welche Prozesse sich effektiv für das papierlose Arbeiten eignen. Wir beraten Sie bei dem Projekt „Sieg im Papierkrieg“ und sprechen Empfehlungen für eine erfolgreiche Umsetzung aus.


May 20, 2013
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What's the plan for your ECM system(s) - consolidate, integrate, mobilize, socialize, cloud...? Many users are facing important decisions around which systems to focus on and how to deploy them for maximum benefit.

In this annual AIIM ECM survey report, we take a look at the content stored in Enterprise Content Management or Document Management system(s), what is stored elsewhere, the balance of process platforms, information repositories, collaboration, and the steps being taken to improve information access inside and outside the organization.


Mar 19, 2013
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Nowadays, investigations and court cases are likely to hinge on evidence from electronic documents, emails and even social comments. As the argument moves from how do we keep stuff, to how can we defensibly get rid of stuff, what shape does enterprise records management take? And how do we keep a lid on the escalating costs of content storage?

In this report, we look at the risk profiles around electronic records, retain vs. delete options, e-discovery issues, and the implications of social and cloud on RM policies. We also look at the development of enterprise-wide governance policies, and how they translate into system strategies.


Nov 26, 2012
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Social is everywhere. But while it has been wholeheartedly accepted in consumer-land, the enterprise has responded more cautiously. It can be used both within and beyond the business to provide very useful colaboration capabilities, but balancing the security and compliance needs of the organization with the dynamic, boundary-free nature of social tools has been a major challenge for the corporate world.

In this report, we look at why organizations are exploring social, who is for and against its adoption, and which areas of the business are taking full advantage of the opportunities that social presents - particularly when it is hooked into specific business processes. Download the free 33-page report to inform your decision-process.