In common with many of their peers, Keoghs had implemented a Windows client based legal case management solution some years previously. However as their need to accelerate processes increased this solution had become a ‘rusty ball and chain’, preventing rapid changes and limiting Keoghs ability to scale to meet customer demands.
In seeking to find a replacement case management solution, Keoghs, which refers to itself as non-conventional law firm, had several requirements that general law firm-orientated case management systems couldn’t meet. Keoghs focus on complex insurance claims together with industry changes required a level of process excellence typically associated with advanced business process management tools. These factors led Keoghs to choose a solution based on K2 and SharePoint.