Case Studies

Jul 18, 2014

DLA Piper, the world largest law firm, struggled with manual processes across multiple siloed systems in a growingly competitive and resource-constrained era. BA Insight, a Microsoft partner, helped them transform the way their professionals search and access information from multiple platforms through a Business-Critical SharePoint solution, taking advantage of the line-of-business connectivity and enterprise search capabilities of Microsoft SharePoint.

BA Insight

Jul 10, 2014

In the fast and demanding sector of Business Process Outsourcing award-winning Parseq is simply par excellence. Established 40 years ago the company has evolved in to a highly respected major player with offices in Yorkshire, London and Glasgow. The Parseq portfolio crosses the business spectrum from high value global brands to SMEs embracing front and back of office outsourced procedures including customer acquisition, retention and service, product fulfillment and delivery, client invoicing, billing & collections. The integrity of Parseq is reflected in their acceptance and compliance within highly regulated areas such as such as banks, the public sector and Not For Profit (NFP) operations as well as the commercial aspect of energy, retail, travel and publishing houses. The sheer statistics speak for themselves. Over 100,000 items of financial correspondence processed securely every day: £2 billion payments made every month: 70 million calls made per year on behalf of clients: and an integrated cheque service across 9 countries.


Jul 10, 2014
Verlagsgruppe WELTBILD has an awareness rating of 85 per cent (GfK 2011) and is the most well-known book brand and the leading book company in the German-speaking market. WELTBILD uses an IRS-ODS software module to manage picking and packaging at the logistics center. Logistical information is not determined until the goods are picked and packaged. Printing out the complete delivery documents in advance was therefore no longer possible; they had to be created step by step. This in turn called for high performance software that could reliably merge and print PDF documents and could be integrated into the existing program code via an API.
PDF Tools AG

Jul 10, 2014

Belfast Health and Social Care Trust delivers integrated health and social care to 340,000 people in Belfast and part of the Borough of Castlereagh. It also provides specialist services to all of Northern Ireland.

With an annual budget of approximately £1bn (spending about £3m each day) and a staff of 20,000, it is one of the largest Trusts in the United Kingdom


Jun 12, 2014
The City of Richland, Washington, had an outdated document management system based on paper files and aging software. The city decided to move to a new enterprise content management solution based on KnowledgeLake products and Microsoft SharePoint. The result is more streamlined operations, lower costs, and better customer service for the city’s residents.

May 12, 2014

In common with many of their peers, Keoghs had implemented a Windows client based legal case management solution some years previously. However as their need to accelerate processes increased this solution had become a ‘rusty ball and chain’, preventing rapid changes and limiting Keoghs ability to scale to meet customer demands.

In seeking to find a replacement case management solution, Keoghs,  which refers to itself as non-conventional law firm, had several requirements that general law firm-orientated case management systems couldn’t meet. Keoghs focus on complex insurance claims together with industry changes required a level of process excellence typically associated with advanced business process management tools. These factors led Keoghs to choose a solution based on K2 and SharePoint.


May 05, 2014
The Eagle River Water & Sanitation District stored paper files for ten years in binders in a separate storage facility. Each file search took several productive lab hours out of the personnel’s work schedule. The ECS Team implemented a Business-Critical SharePoint solution through connecting SharePoint 2013 with existing Line-of-Business systems to improve visibility, productivity, and compliance.

Apr 22, 2014

“As we continue to navigate through an ever-changing electronic world filled with regulations, legislation, and other business requirements, we are adapting to the paradigm shift from a single records manager for a corporation to a distributed model where the content creator is now aware, able, and required to classify content appropriately because they truly understand the value.  The user-friendly solutions from OpenText allow the records management process to integrate seamlessly into the way people work today,” concludes Scott Granger, Manager, Intranet Portals and Content Management at Sprint. 


Apr 18, 2014
At any one time, the judicial system in Israel can be handling as many as 500,000 live cases, relating to everything from homicide to traffic offenses. Around 3,000 new cases are opened every working day, and during the course of a typical year, more than 800,000 new cases are lodged with the courts.

In the past, Israeli Courts relied heavily on inefficient, paper-based processes for its case management. Bulging files of case documents were physically passed from desk to desk and office to office, and valuable time was wasted on administrative tasks. In addition, unnecessary delays sometimes occurred when files were overlooked or misplaced.

To make matters worse, the central administration function had little visibility into the status of cases, as they passed from stage to stage in the judicial process. Equally, lawyers and police had no means of tracking their cases.

Israeli Courts decided to address all these challenges through the deployment of an electronic case management system.

Apr 18, 2014

Like most further education (FE) colleges, Leicester College has a number of administrative processes, ranging from the monitoring of learner attendance to the handling of funding applications. Largely paper-based, these processes typically involve members of staff from different areas of the college and can be incredibly timeconsuming.

Leicester College wanted an automated workflow solution to help it improve the efficiency of processes like these.

“We wanted to implement smart solutions that really tackled the issue of paper, improved accuracy and saved time for our employees,” Urquhart said.