When Social Meets Business Real Work Gets Done - Enterprise Q&A

Jan 23, 2012

60% satisfaction rate was reported for organizations with a rewards-based enterprise-wide Q&A. Respondents said high-quality answers often come from unexpected sources indicating that social tools are cultivating advanced knowledge sharing.

This white paper, one of a three-part series authored by Dr. Andrew McAfee, explores the implementation of social technologies in supporting Enterprise Q&A. Enterprise Q&A represents one of the purest examples of social business, because it does not specify in advance what parts of an organization can participate. This research reveals that organizations can unlock expertise in unexpected places. Social business technologies can be used to broadcast questions, as well as updates and knowledge across the organization.

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