Distributed and Mobile Capture – moving the process closer to the customer
For most organizations there is considerable value to be gained in extending their capture capability beyond the head-office to subsidiaries, branches and shops, moving capture closer to the point of origination. However, the two areas creating most interest are mobile capture for teleworking, travelling and field-based employees, and the extension of this to customer, citizen or agent self-service, whether in their homes, businesses, or on retail premises. For a significant proportion of organizations, this would be transformational for the business processes involved, dramatically speeding up response, while cutting frontline staff costs.
Based on an AIIM survey, we review the adoption of distributed capture systems for on-premise use, and plans for extension to local and mobile devices. We also feedback the productivity and response benefits achieved by users.