AIIM White Papers

Aug 20, 2014
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Content applications are now just as critical to business as transactional applications, with huge disruption costs if they fail, and widespread reduction in productivity if they slow down. Yet most organizations do not have formal processes in place to monitor, manage and report on the health of their ECM, SharePoint and capture applications.

For this report, we surveyed users to find out what the actual or potential impact of downtime is on their business, what service agreements they have in place, and what ECM-specific monitoring tools they use.


Jul 23, 2014
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Effective digital delivery of customer communications is essential in order to compete with those who already leverage digital channels extensively, but unfortunately in many cases these processes are still dealt with in an ad hoc way.

In this report we look at organizational, business process, and technology problems associated with customer correspondence archiving, the issues that users consider to be a priority, and the benefits they have achieved from any rationalization of their output mechanisms. The report provides recommendations on how to evaluate and proceed with investments in digital archive.


Jul 14, 2014
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Information Chaos -- the idea we introduced at AIIM 2014 -- describes how everywhere, all-the-time information is overloading our senses (and our businesses). Yet amidst this chaos, we all have the opportunity to organize and focus this information to create business value.

These 21 tips from #AIIM14 attendees, speakers, and keynote presenters will help you begin to get a grip on chaos.

Get your copy today.


Jun 11, 2014
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User frustration with long-standing on-premise ECM systems is understandable. Clunky interfaces, difficult to set-up shared areas, poor support for collaboration with external partners, limited remote access, and no mobile device support all contribute to user frustration.

In this report we use findings from recent AIIM reports to show the issues that on-premise ECM users are facing, the need for external collaboration support, the cloud and mobile functionality that users are requesting, and the alternative scenarios that are being considered. We make a number of recommendations to support decision-making within best-practice standards.


Jun 09, 2014
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Ready to Turn Your Content Into Real Business Value? Tips, advice, and strategy are moments away.

Do you understand what Information Chaos is doing to your organization? Do you understand the opportunities for your business in the midst of this chaos? AIIM 2014 speakers show the way.

80+ pages of ideas and best practices for putting your content to work:

  • Thinking of governance from an asset, not compliance-only, perspective
  • Don't avoid the cloud when it comes to governance, embrace it
  • The dangers of casual capturers
  • How to create a file plan for SharePoint 2013
  • How to get your project moving
  • And MORE!
Get your copy now.

May 20, 2014
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The prime driver for cloud deployment has always been cost saving and public sector organizations are feeling that need more than any other sector right now. But the security concerns around the cloud do not play well with the traditional role of safe-keeping of the public record.

For this report, we have surveyed public sector users, measuring current cloud adoption, and discussing the issues to be resolved when deciding on a cloud strategy, including security, hybrid cloud models, and file-sharing collaboration.


May 07, 2014
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Information is the world’s new currency.

Read just about any business publication and you will quickly conclude that how an organization manages its information assets is now just as fundamental a source of competitive differentiation as how it manages its physical assets, its human assets, and its financial assets. Amidst all of this opportunity, organizations are drowning in a sea of content and information. #InfoChaos reigns supreme.

This ebook explains the challenge of #Infochaos and outlines 34 actions that you can take -- immediately -- to gain control over the chaos.

Are you ready to meet the business challenge of the next decade? Get your copy now.

Apr 25, 2014
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Use of OCR recognition to extract metadata from structured form fields is a well-established technique, but there is much dark data hidden in hand-written text, open-ended comment fields, document amendments, and signatures that can be brought to light using advanced ICR technology.

For this report, we have surveyed users for their experiences of content recognition from documents and forms to find out what higher levels of intelligent processing they are currently using, might be considering, or may not even have thought possible. 


Apr 23, 2014
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Transactional content comes in many forms, from many places - supplier invoices, loan applications, test data, sales contracts, each with specific data collected for a specific purpose. Each that could be tied to and trigger a backend process. Yet, this information once used for its initial purpose, is often overlooked for additional use. Referred to as dark data, the result is a lost value in the information captured. Bringing this dark data to light to connect transactional and textual data improves business intelligence.

In this paper, we propose that organizations can enhance information value and operational processes by connecting transactional and textual data. In addition, exposing dark data increases information findability and becomes a catalyst for automated information sharing.


Apr 16, 2014
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Collaboration between architects, engineers and constructors traditionally involves a carefully orchestrated exchange of drawings and schedules with a rigid commenting and approvals procedure. Conformance is always carefully audited, and for paper drawings this vital and independent role has generally been placed with an independent reprographics service. But what of the new world of electronic documents, drawings and models?

In this paper, we propose extending the traditional role of the reprographic services provider as the hub of design collaboration to the long-term role of custodian of the asset descriptors, providing a service to the owner and managers of the building from start to finish.