AIIM White Papers

Apr 25, 2014
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Use of OCR recognition to extract metadata from structured form fields is a well-established technique, but there is much dark data hidden in hand-written text, open-ended comment fields, document amendments, and signatures that can be brought to light using advanced ICR technology.

For this report, we have surveyed users for their experiences of content recognition from documents and forms to find out what higher levels of intelligent processing they are currently using, might be considering, or may not even have thought possible. 


Apr 23, 2014
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Transactional content comes in many forms, from many places - supplier invoices, loan applications, test data, sales contracts, each with specific data collected for a specific purpose. Each that could be tied to and trigger a backend process. Yet, this information once used for its initial purpose, is often overlooked for additional use. Referred to as dark data, the result is a lost value in the information captured. Bringing this dark data to light to connect transactional and textual data improves business intelligence.

In this paper, we propose that organizations can enhance information value and operational processes by connecting transactional and textual data. In addition, exposing dark data increases information findability and becomes a catalyst for automated information sharing.


Apr 16, 2014
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Collaboration between architects, engineers and constructors traditionally involves a carefully orchestrated exchange of drawings and schedules with a rigid commenting and approvals procedure. Conformance is always carefully audited, and for paper drawings this vital and independent role has generally been placed with an independent reprographics service. But what of the new world of electronic documents, drawings and models?

In this paper, we propose extending the traditional role of the reprographic services provider as the hub of design collaboration to the long-term role of custodian of the asset descriptors, providing a service to the owner and managers of the building from start to finish. 


Apr 03, 2014
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The document management service industry is in a state of change. Many back-file conversion projects are coming to an end, new business is becoming much harder to find, and price competition is fierce. Service providers are seeking to add value to day-forward scanning, while reducing labor costs with automated data capture and higher performance scanning technology.  

For this report, we surveyed the business health of the document services and equipment channel, prospects for 2014, and the most and least attractive vertical markets. We look at the changes to the nature of services provided, and the choices being made for the future. We also present a number of strategic recommendations.


Mar 10, 2014
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Banking and insurance companies are constantly seeking ways to improve operational efficiencies and reduce risks. Highly regulated, they need to identify process improvement that supports regulatory compliance and reduces operating costs. Outsourced and paper-free processes may be options for dramatic change.

In this survey report we explore why financial organizations are undertaking process improvement projects, where eliminating paper sits within these activities, and attitudes toward outsourcing. We present conclusions and recommendations for re-thinking processes to focus clearly on the core task.


Mar 05, 2014
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Organizations that are still debating the critical importance of mobile are missing the point. The “mobile ship” has sailed and organizations that do not respond do so at their long-term peril. A new mobile reality is upon us. You need to understand how mobile is affecting access to content and what that means for your business.

This AIIM paper is where you start.

AIIM’s work with the Executive Leadership Council provides a Trendscape, context, and a 7-point action plan to set you on the path to success.

 It's time to for you to master the power of mobile. Get your copy now.


Feb 26, 2014
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The costs of implementing an all-embracing compliance culture can be daunting. Adding more and more staff to compliance roles and creating whole new departments is not a good answer. Culture change is difficult and error prone. The only way for financial service businesses to isolate themselves from culture failures is to build compliance automation into the IT support systems.

In this combined four-paper survey report, we review how financial service businesses can stay informed of new or changed regulations, communicate those to the business, manage the program for change, and embed automated compliance.


Feb 13, 2014
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Payment systems are the lifeblood of any organization. Without them, suppliers don’t get paid, and money is not collected from customers. Considered to be part of the infrastructure of the business, the emphasis is generally to reduce costs, but the efficiency, accuracy and timeliness of these payment processes can have a dramatic effect on key relationships with suppliers and customers.

In this report, we review how AP (invoice automation) is performing, what issues and shortcomings have been experienced, and what ROI has been achieved. We will look at the part that content management can play in AP, and how this model brings particular benefits to the accounts receivable (AR) process.


Jan 21, 2014
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Scanning documents is the first step for process improvement and brings many business benefits. However, it is capturing information from the page that is the biggest value proposition. Automatically capturing data from the scanned document, validating and interpreting it, eliminates costly process steps, leading to improvements in productivity, customer satisfaction, accuracy of information, and better governance and compliance.

In this report, we’ll investigate current scanning and capture trends, the benefits organizations realize from this technology and some of the issues they report.


Dec 19, 2013
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Creating a robust and compliant records management system is not easy. Unless it is made simple for users, they are at best likely to declare and tag records inconsistently and at worst will reject it completely.  With content distributed across multiple repositories, social systems, and the cloud, a records management solution needs to be comprehensive in scope but take the burden of classification and declaration away from the users.

Using AIIM research this white paper investigates records management, automated classification and declaration, as well as the importance of strong governance across all content types and locations.