AIIM White Papers

Oct 15, 2014

In a truly all-digital world, there would be no need for printers – or scanners or document couriers. This is already the reality for leading companies, but for most companies, forms, contracts, agreements, and sign-offs are still stuck in the last century: wet ink on paper from dead trees.

In this report, we look at the drivers for electronic signing, the general understanding of the different technologies, the issues that might be preventing adoption, and the ROI that is being achieved by users.

Oct 14, 2014

These days almost all documents, drawings and case files are created digitally, but we still live in a mixed world of paper and digital, particularly where records are kept for a long time – often because the building, plant, patient or client has a lifetime over many decades. But do they still need to be stored on paper?

Converting paper-based archives to digital, hosted on a cloud server, managed by a specialist services provider, and available to whoever has the right to see them, can provide the long-term solution for architects, constructors, facilities managers, building owners and plant operators.

Oct 08, 2014

We hate information governance. We love information governance. Wait, it’s data governance. 

It’s boring. It’s exciting. It’s hard.

It’s this. And it’s that. And to most executives, it’s confusing.

In June, we posed a series of information governance hypotheses/trends to 52 senior information management executives drawn from organizations that both provide technology solutions and use those solutions.  This report outlines their conversations, observations, and recommendations.

Learn where the struggles lie within information governance, what organizations should prioritize regarding the topic over the next 1-2 years, and how to successfully address the ideals of information governance in your own organization.

Sep 29, 2014

The extent of mobile device use is ever increasing. Today, users want to create and upload new documents, capture and upload images, interact with workflows, and apply signatures using their mobile devices. All of which ties back to an extended collaborative workplace where mobile workers have full access to content, and interactions are not limited to a bricks and mortar setting, or tethered by a client PC. Mobile workers want and need the same capabilities as their counterparts located in a physical office.

In this paper, we present some approaches to meeting the demands of a mobile workforce.

Sep 29, 2014

Businesses need to act swiftly in order to maintain a competitive advantage, but swift action without proper planning results in unnecessary delays, potential compliance risks, and increased costs. As much as 40% of an ECM implementation’s costs could be the result of rework due to poor planning and requirements gathering.

In this paper, we present various options and approaches to services relative to ECM implementations.  

Sep 10, 2014

Too many ECM implementations fail to meet their full potential, and as a result, the full value of the stored content is not made available to the business.

In this report, we look at four aspects of ECM that go beyond the basics and round out the true business potential: capture, case management, information governance and mobile access. For each one we outline the business case and suggest how to focus specific attention on each project.

Aug 20, 2014

Content applications are now just as critical to business as transactional applications, with huge disruption costs if they fail, and widespread reduction in productivity if they slow down. Yet most organizations do not have formal processes in place to monitor, manage and report on the health of their ECM, SharePoint and capture applications.

For this report, we surveyed users to find out what the actual or potential impact of downtime is on their business, what service agreements they have in place, and what ECM-specific monitoring tools they use.

Aug 06, 2014

Effective digital delivery of customer communications is essential in order to compete with those who already leverage digital channels extensively, but unfortunately in many cases these processes are still dealt with in an ad hoc way.

In this report we look at organizational, business process, and technology problems associated with customer correspondence archiving, the issues that users consider to be a priority, and the benefits they have achieved from any rationalization of their output mechanisms. The report provides recommendations on how to evaluate and proceed with investments in digital archive.

Jul 14, 2014

Information Chaos -- the idea we introduced at AIIM 2014 -- describes how everywhere, all-the-time information is overloading our senses (and our businesses). Yet amidst this chaos, we all have the opportunity to organize and focus this information to create business value.

These 21 tips from #AIIM14 attendees, speakers, and keynote presenters will help you begin to get a grip on chaos.

Get your copy today.

Jun 11, 2014

User frustration with long-standing on-premise ECM systems is understandable. Clunky interfaces, difficult to set-up shared areas, poor support for collaboration with external partners, limited remote access, and no mobile device support all contribute to user frustration.

In this report we use findings from recent AIIM reports to show the issues that on-premise ECM users are facing, the need for external collaboration support, the cloud and mobile functionality that users are requesting, and the alternative scenarios that are being considered. We make a number of recommendations to support decision-making within best-practice standards.