AIIM White Papers

Apr 12, 2016
In today's business world, organizations must be able to adjust, respond, and deliver products and services effectively, efficiently -- and on their clients' schedules. BPM in a true sense is the combination of process, people, information, and technology focused on resolving operational business problems.

In this report, we look at survey results reflecting user needs, perceptions and expectations related to BPM Solutions delivery.

Mar 22, 2016
Uber, the world’s largest taxi company, owns no vehicles. Facebook, the world’s most popular media owner, creates no content. And Airbnb, the world’s largest accommodation provider, owns no real estate. Something interesting is happening.” - Tom Goodwin, Havas Media, in Techcruch

New challenges and opportunities are presenting themselves everywhere, including in your role as an Information Professional. If you want your organization to be the next Netflix instead of the next Blockbuster, you need to lead them through a Digital Transformation.

In this eBook, we will share with you the 21 tips you need to know to put Digital Transformation in Action.

Mar 09, 2016

2015 brought about some interesting changes in the information management industry. Mergers, and acquisitions like that found in Dell and EMC, and partnerships formed like that of IBM and Box, potentially change the technology landscape of information management and impact the way organizations operate.

In this paper, I have provided a compilation of our 2015 Industry Watch research data along with some of my views on where we are headed in 2016 and beyond. I encourage you to download it today to get some of the most insightful research in our industry. 

Mar 07, 2016

In today’s digital world, remaining competitive and relevant requires agility and the ability to meet your customers’ needs in near real time. When information or action is required, those who have the ability to respond immediately and provide that information gain clear competitive advantage.

Download this paper today, and learn how your organization can “Harness the Power of the Cloud to Amplify the Value of Enterprise Content Management.”

Mar 02, 2016

Effective July 2016, the new EU regulation on electronic identification and trust services 910/2014 – typically referred to as eIDAS - goes into force. It is designed to propel digital transformation a as a major corner stone for a Digital Single Market in Europe. One of its major goals is to fuel e-Signature adoption in Europe by largely replacing 28 nation laws on e-Signatures.  

eIDAS comes with new options to go digital with both identification and signing processes. The ability to expand the use of electronic signatures is particularly beneficial for businesses running multi-national operations across multiple channels. 

This paper provides an insight about eIDAS impacts, explains new options and displays some best practice examples of trustworthy e-signing in Europe.


Mar 01, 2016

AIIM brought its industry think tank, the Executive Leadership Council, together to discuss the impact of the content analytics in the next one to two years.  This reports summarizes their discussion, insights, and directives.  

Feb 16, 2016

Businesses are seeking ways to better utilize their information assets, provide a single point of access to business information, automate manual processes, improve workforce engagement at all levels, and increase collaborative capabilities with suppliers and partners.

Supported by AIIM research data, along with the analyst’s commentary and recommendations, this paper looks at the pain points and approaches organizations can take toward digital transformation - with a holistic view of their information environments.

Jan 20, 2016

Organizations typically focus on the management of content, and not the content itself. Struggling with the exponential growth of content that is expanding across the enterprise, businesses are creating and filling corporate digital landfills, clogging operational processes without knowing their complete content holdings or the value contained within.

In this report, we look at the pain points and approaches organizations are taking to create, use, and publish their content assets. The paper presents the findings of the survey along with the analyst’s commentary and recommendations.

Nov 06, 2015
Core business processes in the back-office are steadily being transformed to digital. In the front-office we have CRM and automated case management. But in the “middle office”, improved productivity can be elusive. We sit in face-to-face meetings, and we hand around documents, and we tick forms, and we sign things. The middle office has yet to be transformed.

In this survey report, we take a snapshot of the modern office, and look at the issues raised around sharing, filing, and approving documents. We look at collaboration needs, and the desirable features of a standard collaboration platform that would transform how we get things done in a truly digital office.

Oct 06, 2015

Managing and improving customer experience has become the holy grail of business across a wide spectrum of financial services, utilities, retail, healthcare and government. Managing multiple inbound channels and subsequent customer workflows for responsiveness, consistency, and compliance presents a challenge, requiring strong procedural adherence, while also providing a degree of personal attention to individual customer’s needs.

In this survey report, we look at the drivers and issues for multi-channel inbound, and the benefits reported by those using content capture across multiple content types to drive intelligent or self-learning inbound handling.