AIIM White Papers

Nov 24, 2014
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The local government office is currently going through a process improvement project, reducing the amount of paper they work with and speeding up the benefit claims process. While people claiming assistance are still currently required to provide original paper documents, these documents are now converted to an electronic format once their authenticity has been verified.

This case looks at the ways scanning technology can be used in such an everyday situation, to help improve processes and customer service.


Nov 01, 2014
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Too many ECM implementations fail to meet their full potential, and as a result, the full value of the stored content is not made available to the business.

In this report, we look at four aspects of ECM that go beyond the basics and round out the true business potential: capture, case management, information governance and mobile access. For each one we outline the business case and suggest how to focus specific attention on each project.


Oct 16, 2014
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The extent of mobile device use is ever increasing. Today, users want to create and upload new documents, capture and upload images, interact with workflows, and apply signatures using their mobile devices. All of which ties back to an extended collaborative workplace where mobile workers have full access to content, and interactions are not limited to a bricks and mortar setting, or tethered by a client PC. Mobile workers want and need the same capabilities as their counterparts located in a physical office.

In this paper, we present some approaches to meeting the demands of a mobile workforce.


Oct 16, 2014
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Businesses need to act swiftly in order to maintain a competitive advantage, but swift action without proper planning results in unnecessary delays, potential compliance risks, and increased costs. As much as 40% of an ECM implementation’s costs could be the result of rework due to poor planning and requirements gathering.

In this paper, we present various options and approaches to services relative to ECM implementations.  


Oct 15, 2014
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In a truly all-digital world, there would be no need for printers – or scanners or document couriers. This is already the reality for leading companies, but for most companies, forms, contracts, agreements, and sign-offs are still stuck in the last century: wet ink on paper from dead trees.

In this report, we look at the drivers for electronic signing, the general understanding of the different technologies, the issues that might be preventing adoption, and the ROI that is being achieved by users.


Oct 14, 2014
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These days almost all documents, drawings and case files are created digitally, but we still live in a mixed world of paper and digital, particularly where records are kept for a long time – often because the building, plant, patient or client has a lifetime over many decades. But do they still need to be stored on paper?

Converting paper-based archives to digital, hosted on a cloud server, managed by a specialist services provider, and available to whoever has the right to see them, can provide the long-term solution for architects, constructors, facilities managers, building owners and plant operators.


Aug 24, 2014
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While there are many types of law practiced within the transactional and litigation segments, they are all document intensive, using different workflows to move documents through the organization and through the case management process.

In this paper we will focus on a legal claim brought by the driver of a vehicle involved in an accident.  We will look at the use of scanning technology in this case, and how it can be used at many points in the process.


Aug 20, 2014
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Content applications are now just as critical to business as transactional applications, with huge disruption costs if they fail, and widespread reduction in productivity if they slow down. Yet most organizations do not have formal processes in place to monitor, manage and report on the health of their ECM, SharePoint and capture applications.

For this report, we surveyed users to find out what the actual or potential impact of downtime is on their business, what service agreements they have in place, and what ECM-specific monitoring tools they use.


Aug 06, 2014
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Effective digital delivery of customer communications is essential in order to compete with those who already leverage digital channels extensively, but unfortunately in many cases these processes are still dealt with in an ad hoc way.

In this report we look at organizational, business process, and technology problems associated with customer correspondence archiving, the issues that users consider to be a priority, and the benefits they have achieved from any rationalization of their output mechanisms. The report provides recommendations on how to evaluate and proceed with investments in digital archive.


Aug 05, 2014
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In healthcare today, hospitals, clinics, and practices of all sorts are subject to meeting strict regulatory guidelines with HIPPA (Health Insurance Portability and Accountability ACT) and the HITECH (Health Information Technology for Economical and Clinical Health) Act. Both of these put focus on protection of patient information, and impact everyone associated with patient records.

 

In this case study we will look at a motor vehicle accident, and the positive impact that scanning and capture technology can have in such a dire yet everyday scenario.