The digital mail room is dead.
While the quest for the paperless office lives on, the digital mail room has quietly become obsolete. Documents no longer arrive at the office solely via mail or courier. As a result, there is no longer a single, controllable portal for documents to enter an organization. Hence the digital mail room will no longer deliver on its promise. What is needed now is a strategy to capture and transform all incoming documents, regardless of where paper comes from.
IBM
