Some organizations may produce hundreds or even thousands of different types of document, so it is essential to keep track of this complex business process flow. On the other hand, every document that leaves the building is unique, a hybrid mix of facts and calculations built on the combined wisdom of financial systems, customer databases and process information.

In this paper we will look at the demands on output engines and output management, both for traditional print operations, and for electronic multi-media delivery, and we look at recent developments in unified platforms that provide integrated capabilities to manage, personalize, re-purpose and archive customer communications.