In this paper we explore how different organizations tackle IT decision-making in general and ECM decisions in particular. Based on a survey of ECM decision makers, we measure how holistic they are in considering the needs and requirements across the enterprise, and what the implications might be of a very narrow approach based on specific departmental needs.

At each step in the discussion, we highlight the implications and recommendations for each of our three constituents: Line-of-Business, Records & Compliance, and IT.

Download the report below, or if you would like to take an on-line assessment of your ECM integration maturity and the decision-making processes in your organization, click here.