In today’s world of multi-channel communication, raw input may come from paper documents, paper forms, web forms, faxes, emails, SMS, mobile and social. Rather than build a data capture connection to each process for each of these potential media channels, it would seem more sensible to invest in a broad-capability capture platform that can capture, recognize and validate data from any source, and use it to drive multiple processes across multiple enterprise business systems.

In this paper, we will explore the decision-making issues of capture-to-process versus capture-to-archive, measure the breadth of media capture and levels of integration across common business processes, and look at the issues that managers face when endeavoring to broaden the application of capture-to-process.