In all businesses, content is growing rapidly. We know that productivity, compliance and business responsiveness will steadily decline if nothing is done to manage this content deluge. Meanwhile, many forward-thinking organizations are taking strides to conquer the rapid growth of content and capitalize on the positive business benefits from knowledge-sharing, collaboration and business process improvement. In this report, we measure ROI factors more closely, quantifying the improvements that a well-implemented ECM system can provide, and indicating the potential costs of compliance and security lapses. We also compare the expectations of potential improvement from those yet to invest in ECM with the actual experiences of those who have such systems in use.