The role of information professionals is changing - quickly. This AIIM White Paper, "The Rise of the Information Professional: A Career Path for the Digital Economy" outlines the revolution that has changed the way we think about enterprise information and IT - and changed how we think about the kinds of skills needed to adapt to these changes.

This paper outlines the market need for Information Professionals, affirms the core body of knowledge needed for success in the digital economy, and provides a path to career development and continuous learning.

Tablets have opened up some genuinely innovative applications. Their reputation as fragile executive toys shouldn’t blind us to the benefits of mobile applications, particularly those that connect field staff and mobile operations staff directly to their back-office processing systems, eliminating delay, duplication of effort, lost or bad data, and most of all, expensive paper forms.

Download this free, in-depth report to understand how ruggedized “digital clipboards” can provide all the advantages of these multi-functional devices with much enhanced usability, longevity and security.

In many organisations, SharePoint has become the de-facto content management system, frequently causing conflict with those areas of the business that have specific process requirements. Managing document approvals within construction projects is a demanding and mission-critical process. The combination of SharePoint and a third-party integration based on sound domain expertise will provide conformance with enterprise IT standards whilst supporting and enforcing the approvals process in an efficient, compliant and auditable way.

 

This report is in two parts. In the first part, we consider a major incident at a (fictional) gas distribution company. The incident impacts on each departmental manager, challenging their speed of response and their ability to access stored corporate information.

In the second report, we detail the possible consequences of the incident based on two alternative styles of records management practice, and consider how good practice can minimize collateral damage both from a PR and a legal damages view.

More than 60 percent of firms who did invest in collaborative frameworks achieved big gains in knowledge sharing and communication accuracy between marketing and sales.

This white paper, one of a three-part series authored by Dr. Andrew McAfee, explores the implementation of social technologies in Connecting Sales and Marketing. Connecting Sales and Marketing looks at the use of technology to support the business processes, communications and other work that goes between the Marketing and Sales departments. This research reveals that collaborative tools for Marketing and Sales can bring substantial improvements, but relatively few companies have started such efforts.

Open innovation delivers beneficial changes to both internal processes and external products, and is meeting the expectations of its sponsors. Open innovation helped realize major changes to the internal processes of 48% of responders and to the external offerings of 34% of responders.

This white paper, one of a three-part series authored by Dr. Andrew McAfee, explores the implementation of social technologies in Fostering Innovation. Fostering Innovation by using open approaches lets more people – inside and outside of the organization – become involved in formulating and refining new products and services. Our research reveals that open innovation is working for its practitioners, bringing beneficial changes to internal processes and external products, and is meeting the expectations of its sponsors.

60% satisfaction rate was reported for organizations with a rewards-based enterprise-wide Q&A. Respondents said high-quality answers often come from unexpected sources indicating that social tools are cultivating advanced knowledge sharing.

This white paper, one of a three-part series authored by Dr. Andrew McAfee, explores the implementation of social technologies in supporting Enterprise Q&A. Enterprise Q&A represents one of the purest examples of social business, because it does not specify in advance what parts of an organization can participate. This research reveals that organizations can unlock expertise in unexpected places. Social business technologies can be used to broadcast questions, as well as updates and knowledge across the organization.

The explosive growth in smartphones and tablets should raise two questions in every business. “How can we exploit the multi-functionality of these devices to improve workforce productivity and speed-up customer service?” and, “How do we minimize the risk to the organization of mobile corporate data falling into the wrong hands?”

Based on the results of a survey amongst the AIIM community, we will discuss the adoption of mobile interfaces, and in particular, mobile apps dedicated to content-centric business processes. We will explore the applications in use, the benefits being achieved and the issues raised, particularly those associated with security and the use of non-company devices.

The business application of social technologies has created a new paradigm of interaction and contribution, and is creating a new competitive edge for early adopters. By its nature much of the content is conversational and indeed, transitional. However, if it has value in current time, then it may well have value over time. Expert answers, team chats, tagged sources and blog thoughts will have a value for now, but may also have a value for future enquiries or further analysis. Some exchanges may also be the trigger for further actions or business processes, particularly if generated by customers, or on websites, or within case-worker teams. On the downside, they may also have a role to play in staff disputes, compliance audits and litigation.

In this paper, we will consider in more detail the potential benefits of social business systems, clarify the roles of content publishing systems and content management systems, and consider how social content can best be governed while also being exploited for maximum long term benefit.