Ahhhh . A new year and resolutions abound. According to numerous websites, one of the most opular resolutions each year is to “lose weight.”
This is true. In fact I personally make this
resolution every single year without fail. And
almost immediately I come up with all sorts of
interesting excuses to abandon it. Among them:
1) I like the taste of beer; 2) I like bread; 3) I like
pasta; and 4) Did I mention I like beer?
So if your organization is thinking about
finally embarking on that long-postponed
document management resolution and are
worried about the response of your boss, let
me save you the time.
Why struggle with information systems you know are
nothing more than a glorified digital landfill? Help your management
find the proper excuses to
avoid cleaning up that landfill!
John’s Handy-Dandy, Top-10 Excuses to Avoid a
Document Management Resolution
#1: If we need to, we can usually
find it. We usually can find the information we need when a customer calls.
Sometimes it takes a while, but once we send out an email to all staff asking
for the information, it usually shows up after a bit.
#2: No one will ever sue us. Who would ever want to sue us? I’m sure if push
comes to shove we could find whatever we need to defend ourselves. Let’s not go
looking for problems.
#3: We’ve got to pick our battles. Even if it’s true that organizations
typically spend $20 in labor to file a document, $120 in labor to find a
misfiled document, and $220 in labor to reproduce a lost document, it’s chump
change to us.
#4: Green/schmeen. Who cares if the average document is photocopied 19 times?
Not my problem. I’ve got more important things to worry about.
#5: It’s good for staff to be busy. We understand that professionals can
spend up to 50 percent of their time looking for the right information. That’s
what we pay them for.
#6: It’s easier to just get everyone together in person. If my staff needs to
work together on a project, we find it more productive to send everybody a draft
in advance and then have everyone fly in for a few days and sit together with
all of the different versions and just hammer out the details. Plus everyone
likes staying in hotels and having nice dinners.
#7: Our business isn’t located on a flood plain or anything. Sure, when we
see all those paper documents floating around after a flood on the news, we feel
bad for those people. But we’re not located in a place where disasters happen.
#8: Information security just isn’t at the top of our list. Yes, we lock the
doors at night. And yes, we keep the HR files locked. And yes, we use passwords
on our computers. But we need to be flexible. If people want to take information
home and work on it on their home computers, that’s a good thing. We trust our
employees.
#9: Change is expensive. When I need to get an invoice approved, I just put
it in the right department’s mailbox at the front desk. They usually pick it up
in a few days and sign it. We file it and then every few years pack up the old
files and send them to off-site storage. Why spend money to automate something
this simple?
#10: This information management stuff is
just too squishy. Managing our financial assets
is important to us, so we invested in a top-notch
financial system. Managing our people is important,
too, so we invested in HR systems. But
information is just not as critical. And managing
it seems so complicated.
What’s your document or content resolution
this year?
John
Mancini is president of AIIM
.