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Visitor Questions Archive


  Participants
 ABBYY Software    Dean Tang
 EMC Software    Whitney Tidmarsh
 Xerox Global Services    Charles Brett
Eastman Kodak Company    Don McMahan
Kofax    Andrew Pery


(Sample question) How transformational can the technologies of ECM, properly implemented, be?
Captaris Inc.:
The great thing about ECM is, unlike other “hot” technologies that are in the news, we actually have years and tons of customer evidence to prove how transformational we are. The fusion of content and process is at the very center of changing the way humans work for the better, so wherever an ECM solution is deployed there is serious transformation in the way an organization works. Think about how information has moved through an office for literally thousands of years — hardcopy. Now suddenly the way information moves the most efficiently is digital, not analog, and those who fall behind and delay an ECM deployment are at risk of obsolescence.
EMC Software:
ECM, properly implemented, helps companies transform business processes from slow, unmanaged, unauditable, and poor quality to those that are automated, fast, high quality and fully auditable. This enables companies to be more competitive and build greater revenue. For example, a banking institution can triple revenue by shortening the time it takes to process a new loan application and increasing the number of processed loans. A government agency can lower the costs of citizen service by dispersing information, processing permits, applications, and other transactions electronically.
Kofax:
ECM has the ability to take productivity to the next level. As most Western countries move towards a service and knowledge economy the ingestion, management, and distribution of intellectual assets becomes more critical. ECM is that layer of functionality.
Stellent, Inc.:
ECM streamlines business processes, providing instant access to needed information. ECM technology is not rolled out as an application, but as a strategy and a platform. It serves as a foundation used to build multiple line-of-business applications that address crucial needs throughout the enterprise—such as a partner extranet or a marketing brand management application. In this way, ECM powers the high-value applications that help solve critical business problems across an organization.

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