Business has spent the past several decades of IT investment focused on deploying "Systems of Record." These systems accomplished two important things: First, they centralized, standardized, and automated business transactions on a global basis, thereby better enabling world trade. Second, they gave top management a global view of the state of the business, thereby better enabling global business management. Spending on the Enterprise Content Management technologies that are at the core of Systems of Record will continue – and will actually expand as these solutions become more available and relevant to small and mid-sized organizations. 

However, there is also a new and revolutionary wave of spending emerging on "Systems of Engagement" – a wave focused directly on knowledge worker effectiveness and productivity. Social Business Systems are at the heart of Systems of Engagement.

Join noted futurist/author, Geoffrey Moore (Dealing with Darwin, Crossing the Chasm, Inside the Tornado, The Gorilla Game, and Living on the Fault Line), and AIIM President, John Mancini as they describe this revolution and its profound implications for organizations and their knowledge workforce.