In capital-intensive industries physical assets represent a significant proportion of the total worth of the organization.  In addition to the physical assets, these businesses have large quantities of information and document assets to manage as well.  When any of these assets fail or underperform, business can be disrupted with costly implications.  By managing assets across the facility, organizations can improve utilization and performance, reduce capital and operating costs, reduce risk, and improve return on asset investment.

An important development in asset management involves the integration of Enterprise Content Management (ECM) and Enterprise Resource Planning (ERP), where business operations can be streamlined through optimal organization of documents, emails, and content from other business systems made easily accessible from transactions and processes.

This is a non-technical presentation of real business scenarios where unstructured content is driving more intelligent and efficient business processes.

Records Management used to be wholly focused on paper-based records. The lines between hard copy records and electronic records have become blurred, creating a hybrid records environment.  Although the world has embraced the digital information lifecycle and has implemented solutions to manage the electronic content being created, enormous volumes of paper continue to be generated as a normal aspect of daily business. This is particularly true when it comes to business activities such as human resources, accounting, and purchasing, to name a few.  Time sheets, expense reports, employment contracts, compensation plans, and purchase orders are just a few examples of documents being created, shared, processed and stored in both paper and digital forms. Knowledge workers today demand more automation, security, and mobile access to their business processes, so how can organizations meet the new demands that our workforce is placing on records management?  Join us as we offer information on tools and techniques for managing these people-centric and highly sensitive documents.

Bonus Case Study: We'll also hear from Carl McVoy from Schering Plough (recently purchased by Merck).

With the release of SharePoint 2010, the already significant adoption rate initiated with MOSS is escalating.  As such, users are widely embracing SharePoint for tying together disconnected islands of data, integrating technology with business processes, and targeting information for groups and individual users.
However, the explosion of these active and inactive teamsites poses information management challenges for IT and the business.  Join us as we discuss 3 key objectives for getting your SharePoint infrastructure back into alignment:

1. Improve infrastructure performance;
2. Assert governance and control over your SharePoint infrastructure; and 
3. Get more out of your SharePoint investments.

The “search” for a unified view of private and public information.

The recent growth in cloud computing has been significant.  As an alternative approach to shared infrastructure of linked systems, cloud computing yields cost savings, flexibility, and efficiency in the delivery of IT services.  The need for such an environment is being fueled by an explosion of data, devices, and social computing.  Whether public, private or hybrid, a major driver of cloud computing is the need for companies to get new ideas, products and services to market faster and more efficiently.  An emerging source of that creativity and innovation is social networks, where conversation-driven collaboration is taking place.  What if work teams could find and aggregate relevant content wherever it resides – in formal, defined, and casual networks?  Join us for a discussion about the available tools and techniques for leveraging information from cloud-borne, social, and internal applications to aggregate ideas, impact thinking, and drive business decisions.

“Going Green” has evolved from being environmentally fashionable to fiscally sound.  And, ECM technologies and tools are leading this evolution.  That’s because today’s savvy organizations realize that automating paper-intensive processes saves more than just trees.  Driving paper from core business activities can result in lower real estate and storage costs, better integration of field operations, increased productivity, and improved employee morale.  Join us for a highly practical and instructive webinar that focuses on these key points:

1. What exactly do we mean by “Going Green” as it relates to Document Management? 
2. How can ECM components assist in the process digitization and automation evolution?
3. What steps can be taken to implement more environmentally- and fiscally- friendly processes?

Has your small/mid-sized organization (or internal department) realized that it’s finally time to get your document house in order?  With the growing volume and variety of your business content, you’re no doubt feeling vulnerable when it comes to:

• Automating your manual paper processes
• Knowing how or if to implement SharePoint (or some other system) as a replacement for your shared drives
• Finding the information that your knowledge workers need in order to do their job
• Ensuring compliance with industry regulations and protecting yourself from lawsuits

Guess what?  You’re not alone, and your issues are exactly the same ones that large organizations face.  So, whether yours is a small, medium, or large organization, we’ll give you some tips and guidelines for implementing document management simply, quickly, and affordably.

Bonus Case Study: We’ll also hear from Bonnie Hipp from the University of Arkansas for Medical Services about their experiences with document management on a budget.

Information Governance is policy-based management of information designed to lower costs, reduce risk, and ensure compliance with legal, regulatory and/or corporate governance standards.  Organizations need a way to make Information Governance actionable, allowing them to address their most pressing challenges – and deliver immediate business benefit – and then expand over time. 

Archiving is a foundational technology for information governance and a good starting point for making information governance actionable.  This webinar will focus on the operational challenges with Microsoft SharePoint, email and file servers, and how customers can measure the cost saving they can generate through effective archiving.

A Customer Relationship Management (CRM) system brings together information and processes so that you can sell and market your products and services more effectively. Unfortunately, when that information is document-based, it often has to be stored outside the CRM and may not be easily accessible.
 
What if a CRM could be integrated with a document management system? This would allow all business process owners to view and act upon the documents that provide an important piece of the total customer picture. An integrated solution can make documents such as invoices, contracts, memos, brochures, and sales tools immediately accessible to sales and account managers, as well as to customer service representatives. When this solution is delivered in the cloud, it provides increased access across an organization, no matter where employees are located.
 
This webinar will explain how companies across a wide spectrum of industries and from small to large can enable customer responsiveness, sales process efficiency, and electronic workflows with this key integration and cloud-based solutions. Without the need to keep and connect manual paper-based processes, you can transform disjointed customer documentation, increase productivity, and reduce cost.

How Intelligent Case Management can Improve Worker Productivity and the "Untamed Processes"

While belt-tightening continues around the globe, it is now more important than ever for an organization to ensure that processes are streamlined and that workers are extremely productive.  This is especially true when your processes depend on the decision making capabilities of highly-skilled talent such as technicians, lawyers, doctors, or accountants.  While standard Business Process Management (BPM) tools have delivered improved cycle times for many structured processes, automation of unstructured processes – like those that depend on costly knowledge workers – has remained often elusive. 

Case management applications offer a collaborative approach that can help you reap the benefits of automation in environments where people, information, and process collide. Learn how to improve workflow, improve worker productivity, and reduce cycle times in your organization.