Your business processes run on information. In some instances, the information required to complete those processes or resolve a case is obvious and well structured. In other instances, much of the information to be applied is unstructured, buried within word documents, spread sheets, emails, etc. That hidden information could mean the difference between making the right decision and ruining a customer relationship, or worse.
Whether managing customer service, investigating an incident or tracking a project, you need to be able to quickly collect, organize and access information found in structured and unstructured form. You also need to collaborate with different role players and knowledge workers on your team. This means that the right information must be provided to the right people, at the right time, accurately and in a consumable and seamless fashion.
That sounds like ECM nirvana!
Actually, that’s what Case Management is all about. And, even if you’ve never referred to it by that name, chances are you’re practicing it in some form. In this webinar, we’ll dispel the myths and confusion around the term. We’ll explain how new case management applications and tools can help your knowledge and process workers obtain better business outcomes by:
- Managing cases and closed-loop processes from anywhere
- Identifying patterns and key data hidden within in-bound content
- Maintaining up to date information and tracking
- Moving forward from initiation to completion
Have a question you'd like to see answered in this webinar? We'll do our best to include it during the live event.
This webinar is pre-approved for one AIIM Certified Information Professional (CIP) Certification Maintenance Program credit.