Upcoming Webinars

AIIM conducts webinars in partnership with leading industry analysts and consulting firms. We invite your questions and comments for live Q&A during each event. These webinars are free and last about one hour. Click below on the webinar title to learn more about a specific webinar. (And for more information on sponsoring an AIIM Webinar, click here.)

Upcoming Webinars

Jul 31, 2014

For our UK and European Community

Organisations have standard processes and workflows for handling audit requests, loan applications, patient medical records, mergers and acquisitions, IT governance and regulatory queries, and so much more. But not all processes are straightforward and predictable. 

Ask yourself, do your automated processes need human intervention – more insight, responsiveness, and collaboration than a structured process allows? That’s what Case Management is all about.

According to AIIM’s latest research, for 67% of organizations, half or more of their main Line of Business (LOB) processes involve connecting multi-channel inbound content to one managed process. One third consider this to be their biggest single problem when re-thinking how work gets done.  

In this webinar, AIIM’s own Doug Miles takes an in-depth look at how automating the right processes, applying the right analysis, and involving the right people, you can create the best case outcome.

This discussion will provide real-world (and practical) case studies around applications such as: payment management, contract bids, claims handling and loan origination, traditional healthcare, crime or legal cases to help you better understand how you can integrate your people and processes to realise the true promise of ECM.

Have a question you'd like to see answered in this webinar? We'll do our best to include it during the live event.

This webinar is pre-approved for one AIIM Certified Information Professional (CIP) Certification Maintenance Program credit.


Aug 13, 2014
To make the most of your capture anywhere efforts, you need to get actionable data and information quickly and accurately into your organizational operations. The sooner this can happen without increasing the labor workforce will accelerate your business processing and workflows and result in:
  • Higher profitability
  • Improved overall system efficiencies
  • Enhanced customer satisfaction levels

But how do you get that information into your processes quickly and accurately to make faster and better decisions? If the ultimate goal is to capture anywhere-to-process, then there is one critical step in between – teaching your capture system to automatically identify and classify incoming information and efficiently extracting actionable data that can accelerate your business processing systems and workflows.

According to AIIM research, only 18% of organizations automatically classify content at the point of ingestion to an ECM/RM/email system; only 20% automatically classify content as part of the workflow process. So there’s significant room for improvement in this one step alone.

Join us to learn how your organization can quickly benefit from automated classification and data extraction implementations to capture anywhere-to-process.

Have a question you'd like to see answered in this webinar? We'll do our best to include it during the live event.

This webinar is pre-approved for one AIIM Certified Information Professional (CIP) Certification Maintenance Program credit.


Sep 24, 2014

Is it Records Managers vs. Business Managers in your organization? Often it’s easier to let the Records Managers worry about the RM details so you can concentrate on your day job. But business managers still need to contribute, and they still need to help the RM and IT departments so everyone can reap the benefits of good records management. 

According to recent research from Cohasset Associates, only 7% of general employees strongly agree that they’re actively engaged in supporting records management practices. So how can we close the gap from commitment to helping practice good records management? How can we give relief to everyone to further compliance efforts?

In this webinar we’ll discuss ways to better understand:
  • why it’s so important to follow all these silly rules and procedures – and why they’re really not so silly
  • how technology can offer relief with Records Management practices and procedures
  • how initial and refresher training are crucial to achieving results and increasing engagement
  • how records managers, the business units, and IT can and must work together to achieve success

We all know that the business people can’t be expected to be records managers, but it’s the little ways you can help with how you work so there can be huge gains in overall RM success. So whether you’re in the Records Management department or on the front lines of the business, you’ll learn how both sides can work together to achieve great results and better information governance overall.

Have a question you'd like to see answered in this webinar? We'll do our best to include it during the live event.

This webinar is pre-approved for one AIIM Certified Information Professional (CIP) Certification Maintenance Program credit.