Enterprise 2.0 (E20) Certificate Program

Overview

Learn how to use Web 2.0 technologies to improve collaboration and innovation across the enterprise

The E2.0 Certificate Program is designed from global best practices among AIIM's 50,000 members. The program covers concepts and technologies for:

• Evolution and definition of Enterprise 2.0 technologies
• Frameworks and concepts
• Worker models for Enterprise 2.0
• Assessing organizational readiness
• Best practices for implementing Enterprise 2.0

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The course objectives and content is defined and reviewed by AIIM Education Advisory Groups in the US and Europe, and these Education Advisory Groups have subject matter experts from the following companies:

Accenture BearingPoint Canon CCRM Associates CMS Watch Crown Partners EMC  Fujitsu Gartner Gimmal Group GlaxoSmithKline Harris Corporation JPMorgan Chase  Marion County Health Department

Microsoft Oracle Ricoh Royal Mail Serco Consulting Standard Chartered Bank  The National Archives of the United Kingdom TOWER Software US Courts US Department of Treasury Bill and Vieve Gore School of Business, Westminster College Zylab

The materials were produced in partnership with AIIM Market Intelligence supported by renowned industry experts Andrew McAfee, Davis Weinberger, Stowe Boyd, Patti Anklam and Eric Tsui

Course Descriptions

The Enterprise 2.0 (E2.0) Certificate Program consists of three training programs taken in any order, or a 4 day Master class covering all Enterprise 2.0 programs. Some of the programs are available exclusively as highly interactive onsite training classes while others may be taken online. Each online module within a program lasts approximately 60 minutes

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The E2.0 Strategy Workshop (Why E2.0?)

(1 day executive awareness workshop)

The E2.0 Strategy workshop provides a clear overview and explanation of Enterprise 2.0 and the business drivers for improved collaboration and innovation across the enterprise.

Learn:

• Business drivers for Enterprise 2.0
• Roles and responsibilities
• Policies and procedures
• Strategies and best practices

The E2.0 Practitioner program (What is E2.0?)

(10 online modules or 2 day training class)

The E2.0 Practitioner Certificate program covers the concepts and technologies of Enterprise 2.0. During this course you will learn about wikis; blogs; social networking; feeds; search; tagging; folksonomies; ratings/reviews; mashups; collaboration; and worker models.

Learn:

• How to position Enterprise 2.0 in relationship to IM, BI, KM and Web 2.0
• Enterprise 2.0 technologies
• Enterprise 2.0 frameworks and concepts
• Worker Model for Enterprise 2.0
• Business drivers for Enterprise 2.0
• Evolution and definition of Enterprise 2.0 technologies – Enterprise 1.0: email, forums, chat rooms, bulletin boards, web/tele/videoconferencing, and static web
• Evolution and definition of Enterprise 2.0 technologies – Enterprise 1.5: web services, IM, SMS, collaboration filtering, social networking, social networking analysis, portals, and dynamic web
• Evolution and definition of Enterprise 2.0 technologies – Enterprise 2.0: participate web, tagging, mashups, blogs, wikis, feeds, podcasting, and social voting, bookmarking and ranking
• An overview of Enterprise 2.0 extensions
• State of the Enterprise 2.0 market

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Become an AIIM E2.0 Practitioner (E2.0p) after passing the online exam.

The E2.0 Specialist program (How to implement E2.0?)

(10 online modules or 2 day training class)

The E2.0 Specialist program covers best practices for implementing Enterprise 2.0. During this course you will learn how to access organization readiness; assess business needs; best practices for implementing Enterprise 2.0; governance; standards; and ongoing improvement.

Learn:

• How to assess organizational readiness
• How to build a business case for Enterprise 2.0
• How to analyze and define business requirements
• Best practices for implementing Enterprise 2.0
• About users & user involvement
• How to integrate Enterprise 2.0 with processes and infrastructure
• Enterprise 2.0 & governance
• Existing and emerging Enterprise 2.0 standards
• Continuous improvement based on experience and lessons learnt

Download the E2.0 Specialist Product Sheet

Become an AIIM E2.0 Specialist (E2.0s) after passing the online exam.

The E2.0 Master program (Putting it all together)

(4 day training class)

The E2.0 Master Certificate Program comprises the main elements from the above strategic workshop and certificate programs in addition to a case study exercise. The course provides complete coverage of information organization and access for professionals working in both the public and private sector.

Learn:

• Participants will use their newly gained knowledge to plan, design, and implement an E2.0 project based on case study exercises and expertise learned from the Strategic, Practitioner, and Specialist Course programs.

Download the E2.0 Master Product Sheet

Become an AIIM E2.0 Master (E2.0 m) after passing the online exam and case exercise.

E2.0 Master Preparation Workshop

- for people that already have both the E2.0 Practitioner and Specialist designations
(2 day training class)

The E2.0 Master Preparation Workshop is a highly interactive workshop that enables you to learn, share and discuss global best practices for IOA. The course provides a summary of the main elements from the Strategic, Practitioner and Specialist training courses in addition to additional information, exercises and case studies.

• This workshop is for people that already have both the E2.0 Practitioner and Specialist designations.

Audience

The Enterprise 2.0 (E2.0) certificate program is designed for;

• Business Analysts
• IT Management
• Technical staff
• Record Management personnel
• Business Unit (line staff & management)
• Implementation team - IT and business
• Suppliers, Solution Providers, Vendors
• Executives
• Change agents
• Users

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Courses

E2.0 Practitioner Elearning Bundle

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E2.0 Practitioner Classroom Course

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• Silver Spring 03/09/10 - 03/10/10

E2.0 Specialist Elearning Bundle

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E2.0 Specialist Classroom Course

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E2.0 Master Classroom Course

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• Silver Spring 03/09/10 - 03/12/10

Pricing

Pricing for Enterprise 2.0 Courses - Online

AIIM Professional Members (discounted price):

Course Type	USD	GBP	EURO
1 Course	65	35	50
Complete Practitioner Certificate package	600	345	500
Complete Specialist Certificate package	600	345	500

Non-AIIM Members (full price):

Course Type	USD	GBP	EURO
1 Course	75	40	60
Complete Practitioner Certificate package	750	430	630
Complete Specialist Certificate package	750	430	630

Pricing for Enterprise 2.0 Courses - Classroom

AIIM Professional Members (discounted price):

Course Type	USD	GBP	EURO
2 day Practitioner class	1050	580	850
2 day Specialist class	1050	580	850
4 day Master class	2705	1495	2195
2 day Master Prep workshop	1050	580	850

Non-AIIM Members (full price):

Course Type	USD	GBP	EURO
2 day Practitioner class	1160	640	935
2 day Specialist class	1160	640	935
4 day Master class	2980	1640	2415
2 day Master Prep workshop	1160	640	935

All prices are per attendee and charged in USD ($). GBP and Euro based on the payment dates' exchange rate.

Group Discounts

Groups of 10+ professionals from one organization may qualify for a group discount. Volume discounts and site licenses are available for companies, user groups, and professional associations. For information about group discounts, please email training@aiim.org or call +1 301.755.2614 or +44 1905.727613.

Corporate Training

Customized employee/staff and client/customer training is available online and in-person. AIIM also provides private classes on request anywhere in the world. For information about corporate training, please email training@aiim.org or call +1 301.755.2614 or +44 1905.727613.

Designations

The E2.0 Practitioner, Specialist and Master programs lead to AIIM designations. This is a new AIIM standard for industry professionalism and knowledge. By earning these designations, you can call yourself an AIIM E2.0 Practitioner, Specialist or Master. You can use the associated logo and title on your business card, email signature, web page, etc. The Strategic Workshop does not lead to any AIIM designations.

You can achieve the designations the following ways:

To become an AIIM E2.0 Practitioner (E2.0p)

To become an AIIM E2.0 Specialist (E2.0s)

To become an AIIM E2.0 Master (E2.0m)

Benefits of becoming an E2.0 Practitioner, Specialist and Master:

• Position yourself to be tomorrow's leader by enhancing your business and professional skills
• Learn global best practices for planning and implementing ECM
• Discover real world solutions and best practices for challenges you face
• Learn from experts in the field who are able to answer your questions and address your comments

The designations are valid for 5 years.

The Education Advisory Groups will regularly review the process for the development and maintenance of certification schemes for improved quality, security and efficiency. This will be done in partnership with the Education Advisory Groups and Master Accreditation Committee.

The Home Case Studies submitted by Master Class attendees are reviewed by an appointed AIIM Master Accreditation Committee that consists of leading industry professionals. New members are appointed by the committee and each Home Case Study is reviewed by two AIIM Master Accreditation Committee members. Committee members will excuse themselves from the reviewing process if the papers are submitted by personal friends, customers, or former students. The papers will then be reviewed by other members of the Master Accreditation Committee.

The industry experts review the entire case study, consisting of three (3) or four (4) tasks, based on the following parameters:

• Content - for each task assigned, the student needs to demonstrate and show understanding of the topic.  The student will not only discuss the topic but also must be able to elaborate on it to show clearly that they have a sound grasp of the subject.  The content provided can be outside the course material but using the course material may make it much easier for the student to show a sound understanding of the topic.  The AIIM course does provide substantial material for students to support their arguments.
• Evidence and reasoning - for each task assigned, the student needs to provide the theory of the topic and present the case study organization's issues and circumstances to support the action that the student is identifying.  A lot of content is provided in the course material, as well as a large volume of descriptive information on the particular organization, which will give the student substantial details to use in their response.  Is this information provided by the student to substantiate their arguments? From the information provided, does the student show sound analysis and skills to support an appropriate response to the task?
• Professionalism (Organization and literacy) - for each task assigned, the student needs to demonstrate that they have the skills to present a well-thought out response, and in a professional manner.  This means that the response is well constructed, presented in a logical manner and is grammatically correct.

Each of these categories will be evaluated using the following structure:

• Outstanding grade
• Passing grade
• Correctable grade
• Failing grade

The final grade is to be assigned across all three (or four) tasks of the alternative assignment responded to by the student.  The tasks are taken as a whole and the overall grade is assigned.  For example, the response to Task 1 may be found to be at an Outstanding level and the response to Task 2 could be at a Passing level.  All work must be taken into consideration to assign the final grade for the whole case study - in this case, a Passing grade.

In the same way, the response to the case study must satisfy all three categories for the assigned grade level.  For example, a student may be given a Passing rating for Content and/or Professionalism, but a Correctable level for Evidence and Reasoning.  The overall rating should be the lowest level across these three categories - in this instance, a Correctable rating.

There are two circumstances that arise from time to time:

• The student may respond to all alternative assignments that were provided, instead of picking only one.  The grader will only mark the first task completed and assign a rating.
• The student does not complete all the tasks required in the alternative assignment.  The case study will be assigned a Correctable rating and the student will be instructed to complete the missing work and resubmit.

AIIM Master Accreditation Committee members are required to document why they fail candidates or why they require additional information.