Overview
Learn how to improve your
business processes.
The BPM Certificate Program is designed from global best
practices among AIIM's 50,000 members. The program covers concepts and
technologies for:
- Streamlining and re-engineering
- Requirements gathering and analysis
- Application integration
- Process design and modelling
- Monitoring and process analysis
- Managing change
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The course objectives and content is defined and reviewed by AIIM Education
Advisory Groups in the US and Europe, and these Education Advisory Groups have subject
matter experts from the following companies:
- Accenture
- BearingPoint
- Canon
- CCRM Associates
- CMS Watch
- Crown Partners
- EMC
- Fujitsu
- Gartner
- Gimmal Group
- GlaxoSmithKline
- Harris Corporation
- JPMorgan Chase
- Marion County Health Department
|
- Microsoft
- Oracle
- Ricoh
- Royal Mail
- Serco Consulting
- Standard Chartered Bank
- The National Archives of the United Kingdom
- TOWER Software
- US Courts
- US Department of Treasury
- Bill and Vieve Gore School of Business,
Westminster College
- Zylab
|
The course materials were developed in partnership with CMS Watch.
Course Descriptions
The Business Process Management BPM) Certificate Program consists of three training programs taken in any
order, or a 4 day Master class covering all BPM topics for optimizing
business processes. Some of the programs are available exclusively as highly
interactive onsite training classes while others may be taken online. Each
online module within a program lasts approximately 60 minutes.
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The BPM Strategy workshop (Why BPM?)
(1 day executive awareness workshop)
The Strategy workshop provides a clear overview and explanation of Business Process
Management and its key components in order to set the scene for the detailed examination
of important concepts and actual implementations. It provides you with the knowledge
and tools to gain ownership and support by senior executives and users.
Learn:
- BPM business drivers?
- The need for BPM best practices
- The link between BPM and your current situation
- To demonstrate the impact of BPM on users
- To understand the concepts of BPM's affect on
information challenges
- To identify necessary resources and responsibilities
for implementing BPM
- To explore the implications of an BPM strategic
decision
- To gain commitment for change
The BPM Practitioner program (What is BPM?)
(11 online modules or 2 day training class)
The BPM Practitioner program covers the practice of BPM, role of ECM in BPM, business
analysis, process improvement, flowcharting , process modelling, BPM approaches,
BPM technologies, and Collaboration.
Learn:
- The practice of BPM
- Role of ECM in BPM
- Business analysis
- Process improvements
- Flowcharting
- Process modeling
- Business process reengineering
- SOA
- Six Sigma and continuous improvement
- BPM technologies
- Standards and protocols
- Collaboration
Download the BPM Practitioner Elearning Product Sheet
Download the BPM Practitioner Classroom Product Sheet
Become an AIIM BPM Practitioner (BPMp) after passing the online exam.
The BPM Specialist program (How to implement BPM?)
(11 online modules or 2 day training class)
The BPM Specialist programs covers best practices to implement BPM, such as project
planning, defining business requirements, developing the business case and implementation
plan including change management.
Learn:
- How to develop a business case for BPM
- Identify and establish stakeholders and project team
- Gather requirements
- Analyzing requirements
- Best practices for process design
- Understand clusters, parallel and sequential
processing, natural order, check and reviews, decision making, simplication,
and upstream and downstream
- Define project stages
- Project advice, pitfalls and best practices
- Optimizing Search and Improving Findability
- Management methodologies including TQM, BPR, Six Sigma and Lean
Download the BPM Specialist Elearning Product Sheet
Download the BPM Specialist Classroom Product Sheet
Become an AIIM BPM Specialist (BPMs) after passing the online exam.
The BPM Master program (Putting it all together)
(4 day training class)
The BPM Master program provides you with a detailed understanding of BPM including
the main elements from all of the training programs, in addition to case study exercise.
Learn:
- Participants will use their newly gained knowledge to plan, design, and implement
an BPM project based on case study exercises and expertise learned from the Strategic,
Practitioner, and Specialist Course programs. Become an AIIM BPM Master after passing
the online exam and case exercise.
Download the BPM Master Product Sheet
Become an AIIM BPM Master (BPMm) after passing the online exam and case exercise.
BPM Master Preparation Workshop
- for people that already have both the BPM Practitioner and Specialist designations
(2 day training class)
The BPM Master Preparation Workshop is a highly interactive workshop that enables
you to learn, share and discuss global best practices for BPM. The course provides
a summary of the main elements from the Strategic, Practitioner and Specialist training
courses in addition to additional information, exercises and case studies.
- This workshop is for people that already have both the BPM Practitioner and Specialist
designations.
Audience
The Business Process Management (BPM) certificate program is designed for;
- Business Analysts
- IT Management
- Technical staff
- Record Management personnel
- Business Unit (line staff & management)
- Implementation team - IT and business
- Suppliers, Solution Providers, Vendors
- Executives
- Change agents
- Users
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Pricing
Pricing for Business Process Management Courses - Online
AIIM Professional Members (discounted price):
|
Course Type |
USD |
GBP |
EURO |
|
1 Course |
65 |
35 |
50 |
|
Complete Practitioner Certificate package |
600 |
345 |
500 |
|
Complete Specialist Certificate package |
600 |
345 |
500 |
Non-AIIM Members (full price):
|
Course Type |
USD |
GBP |
EURO |
|
1 Course |
75 |
40 |
60 |
|
Complete Practitioner Certificate package |
750 |
430 |
630 |
|
Complete Specialist Certificate package |
750 |
430 |
630 |
Pricing for Business Process Management Courses - Classroom
AIIM Professional Members (discounted price):
|
Course Type |
USD |
GBP |
EURO |
|
2 day Practitioner class |
1050 |
580 |
850 |
|
2 day Specialist class |
1050 |
580 |
850 |
|
4 day Master class |
2705 |
1495 |
2195 |
|
2 day Master Prep workshop |
1050 |
580 |
850 |
Non-AIIM Members (full price):
|
Course Type |
USD |
GBP |
EURO |
|
2 day Practitioner class |
1160 |
640 |
935 |
|
2 day Specialist class |
1160 |
640 |
935 |
|
4 day Master class |
2980 |
1640 |
2415 |
|
2 day Master Prep workshop |
1160 |
640 |
935 |
All prices are per attendee and charged in USD ($). GBP and Euro based on the payment
dates' exchange rate.
Group Discounts
Groups of 10+ professionals from one organization may qualify for a group discount.
Volume discounts and site licenses are available for companies, user groups, and
professional associations. For information about group discounts, please email training@aiim.org or call +1 301.755.2614
or +44 1905.727613.
Corporate Training
Customized employee/staff and client/customer training is available online and in-person.
AIIM also provides private classes on request anywhere in the world. For information
about corporate training, please email training@aiim.org
or call +1 301.755.2614 or +44 1905.727613.
Designations
The BPM Practitioner, Specialist and Master programs lead to AIIM designations.
This is a new AIIM standard for industry professionalism and knowledge. By earning
these designations, you can call yourself an AIIM BPM Practitioner, Specialist or
Master. You can use the associated logo and title on your business card, email signature,
web page, etc. The Strategic Workshop does not lead to any AIIM designations.
You can achieve the designations the following ways:
To become an AIIM BPM Practitioner (BPMp)
Option 1:
- Attend a 2 day Practitioner class and pass the online exam after attending this
class. The exam has to be passed within 6 months.
Option 2:
- Take all Practitioner training modules online and pass the online exams at the end
of each module.
To become an AIIM BPM Specialist (BPMs)
Option 1:
- Attend a 2 day Specialist class and pass the online exam after attending this class.
The exam has to be passed within 6 months.
Option 2:
- Take all Specialist training modules online and pass the online exams at the end
of each module.
To become an AIIM BPM Master (BPMm)
Option 1:
- Attend a 4-day Master class that includes the
Strategic, Practitioner and Specialist training programs in addition to case
study exercises. Pass the online exam within 6 months of attending this class.
- Produce a paper based upon a workshop case study exercise, and deliver this paper
to AIIM for approval. The paper must be submitted within 3 months after attending
this class.
Option 2:
- Attend a 2-day Master Preparation workshop that
includes the Strategic, Practitioner and Specialist training programs in
addition to case study exercises. Pass the online exam within 6 months of
attending this class. This workshop is for people who already have both the
ECM Practitioner and ECM Specialist designations
- Produce a paper based upon a workshop case study exercise, and deliver this paper
to AIIM for approval. The paper must be submitted within 3 months after attending
this class.
Benefits of becoming an BPM Practitioner, Specialist and Master:
- Position yourself to be tomorrow's leader by
enhancing your business and professional skills
- Learn global best practices for planning and
implementing ECM
- Discover real world solutions and best practices for
challenges you face
- Learn from experts in the field who are able to answer your questions and address
your comments
The designations are valid for 5 years.
The Education Advisory Groups will regularly review the process for the development
and maintenance of certification schemes for improved quality, security and efficiency.
This will be done in partnership with the Education Advisory Groups and Master Accreditation
Committee.
The Home Case Studies submitted by Master Class attendees are reviewed by an appointed
AIIM Master Accreditation Committee that consists of leading industry professionals.
New members are appointed by the committee and each Home Case Study is reviewed
by two AIIM Master Accreditation Committee members. Committee members will excuse
themselves from the reviewing process if the papers are submitted by personal friends,
customers, or former students. The papers will then be reviewed by other members
of the Master Accreditation Committee.
The committee members review the entire case study based on the following parameters:
- Good understanding of problems and opportunities of
case study – 40%
- Practical use of theories from the training programs–
30%
- Identify and manage unknown factors that could
influence case – 10%
- Persuasiveness – communicating in a strong and position manner to obtain support
for action – 20%
Each of the factors should be graded 0 (weak) to 5 (strong) according to the above
factors. Attendees need minimum 3 points to pass. For example: A paper is reviewed
to 2, 4, 3 and 5 which is then multiplied with the factors giving the attendee the
following points: 2 x 0.40 + 4 x 0.30 + 3 x 0.10 + 5 x 0.20 = 3.3
Submitted case study answers will be graded as passed, fail, or correctable with
the following results:
- Pass: Attendees will be notified by AIIM that their
Home Case Study answers were approved by the committee and they will be
awarded the Master designation if or when they have passes the Master exam
- Fail: Attendees will be notified by AIIM that their
Home Case Study answers were not approved by the committee, but also a
document from the AIIM Master Accreditation Committee member explaining why
they failed. Former Master class attendees need to sit a new class to be
allowed to submit a new Home Case Study assignment to AIIM.
- Correctable: AIIM Master Accreditation Committee members may ask AIIM to contact
the former Master class attendee to submit the answers for additional information
or corrections. Their reply will be forwarded by AIIM to the AIIM Master Accreditation
Committee members for review to allow them to pass or fail the candidate.
AIIM Master Accreditation Committee members are required to document why they fail
candidates or why they require additional information.