What people are looking for in a CMS/WCM solution today - Changing world of WCM/ CMS solutions! by , for

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I am seeing a change in the way CMS solutions are being conceptualized and are being implemented. Some of the key observations from my experiences with customers, partners and consumers:... read more

The Battle of Little Big Data by , for

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If you're someone who's paid to help your organization work smarter, odds are you get invited to lots of trade shows and conferences. Here legions of knowledge professionals are encourag... read more

Krug’s Laws of (RIM Software) Usability by , for

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Oh, Records colleagues: I have two very easy reads that will only help you create a folder hierarchy in your electronic records and information management software. Steve Krug’s “Don... read more

WYSIWYG 2.0 by , for

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Psst ... hey ... yeah you. You social engineers getting certified in Business Facebook applications! Remember what-you-see-is-what-you-get? Probably not unless reinventing yourself for... read more

Turning Users into Producers by , for

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It hardly seems worth the fuss? If all firewall-dwelling professionals did in the information-seeking moments of their work days was to consume content, why bother with firewalls? After all... read more

Usability Revisited by , for

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Several months ago, I wrote about how we had begun working to improve the user experience in SharePoint. I ranted about some of the things I don’t like, some of the things our users don&rs... read more

An Important Event and A Shameless Plug by , for

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Earlier this year, I met Jill Hart at BZ Media’s iPhone/iPad DevCon East in Boston. Jill is a usability consultant, and is a passionate expert on the subject of User Experience. When I fir... read more

Is Records Management and Usability, Together, Even Possible? by , for

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Why are 75% of the organizations in the United States (with an enterprise presence) looking at implementing a records management solution and why are they drawn so much to a particular Microsoft... read more

Adoption Issues? Make it Easy. by , for

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No specific product is being endorsed; just the concept. This?     Or this?   read more

Search Usability Part II - Why Search and Tasty are Similar by , for

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Much like "tasty", search is a term that broadly describes the act or capability to locate information. Much like tasty, it can be fulfilled through a variety of means. Some peopl... read more