Deliver amazing service in 140 characters or less by , for

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Here is my personal social media dashboard: What makes this more interesting, is that I monitor this for fun. Yep, you read that right. Around the office, I’m known as a socia... read more

Metadata Learns Social Cues: Sugarcoating the Tagging Pill by , for

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The signs are unmistakable. Tagging is how we keep our priorities straight and even how we define the contours of our online profiles. Labeling the buckets is finally out of the shadows. These a... read more

"We don't do social media here." Really? by , for

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  I had an interesting discussion last week about social media and governance. The person's perspective was that his organization didn't have to worry about social media governa... read more

Asking for employees' social media passwords is a really bad idea by , for

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Over the last year there have been a number of reports of employers asking their employees to disclose social media passwords as part of ongoing monitoring of acceptable usage or inappropriate b... read more

Wappwolf Automation Will Make You Howl with Delight by , for

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I’m always on the lookout for cool integrations that help users get the most of out their content in the cloud. One of the most interesting tools I’ve come across is Wappwolf, which... read more

Tips From the Trenches- How to engage in social business by , for

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Twitter, MySpace, Chatter, Jive, Facebook, Foursquare, Yammer, LinkedIn, Google, Yelp... there are SO many social networks and tools in the ecosystem that focusing your attention on just a few c... read more

Blood, Sweat and Tweets: When Timely Access to Information Spells the Difference between Life and Death by , for

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Federal Emergency Management Agency (FEMA) Administrator Craig Fugate has been talking a lot about Twitter lately. As reported by FierceGovernmentIT, he recently told attendees at Tech@State... read more

Twitter, URL shorteners, and why less is less by , for

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Many Twitter users use URL shorteners to, well, shorten URLs. It's not uncommon for URLs to be beastly things, barely human-readable, and often near or in excess of the 140-character Twitter... read more

A Tweet is a record by , for

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One of the questions that came out of last week's #ECMjam resonated with me: Are tweets records? I was on the road, occasionally able to watch the conversation on my mobile phone, but unable... read more

The AIIM Social Business Virtual Event - Developing a Twitter Policy by , for

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The policy is one of the foundations of an effective governance framework. I talked about policies generally in a recent blog post and will be doing two sessions on social media policies at... read more