service management

The Utopian Hysteria of the IT Chargeback Model by , for

Blog Entry

It has been tried over and over again, and in most cases it has failed. Many IT organizations want to find a way to show a return on investment (ROI) for their IT and project management activiti... read more

Hands on to Hands off - how do you scale your SharePoint process infrastructure? by , for

SharePoint

Discussion

What happens when your SharePoint adoption strategy turns out to be a resounding success? How do you go from a high touch service strategy to one that can scale to accomodate enterprise wide use... read more