Does Kofax Know What Customer Service Is? by Michael Cipriano, President for Millennia Group LLC

Discussion

Is anyone else completely fed up with the extremely poor customer service provided by Kofax?  Dispite paying the click charges and the annual maintenance fees, it seems every call into thei... read more

How to Do Mobile Capture without Making the Mistakes We Learned to Avoid 10 Years Ago by , for

Capture

Blog Entry

Mobile capture is different from centralized capture in two ways: an easy way and a challenging way. The easy way is that mobile capture is very similar to capture with MFP devices, in that... read more

10 Ways to Improve Capture OCR and Indexing by , for

Capture

Blog Entry

Many organizations have great capture tools but aren’t using them effectively, often without realizing the gap between what they're doing and what they could be doing. You may have inv... read more

Innovation can be mechanical, too by , for

Capture ECM

Blog Entry

A couple of months ago, I wrote how important it is not to settle for automation when there is innovation to be had. Today, I'd like to take this one step further, and perhaps one step to th... read more

The Real Power of Capture, an AIIM13 Q&A by , for

Capture ECM

Blog Entry

In this AIIM Conference 2013 Q&A, Martyn Christian discusses the real power of information capture; the value of being a Certified Information Professional; and the coming growth of capture... read more

Service Bureaus: The Unheralded Heroes of Our Industry by , for

Blog Entry

I just spent three days with a group of people who are dedicated, smart, hard-working, knowledgeable, and all the other superlatives you can think of – they are the people who own and work... read more

A not-so-brave world of paper by , for

Blog Entry

AIIM President John Mancini wrote a post recently called "The Brave New World of Scanning and Capture - Really?" that addressed some of the information management challenges associated... read more

Frankie-the-frustrated worker dealing with lack of direct Line of Business integration and Manual Data Entry by , for

Blog Entry

For this particular blog post I would like to use a light-hearted approach to a major problem.  The problem is lost productivity and user frustration around populating data into Line of Bus... read more

What are you capturing in addition to paper? by , for

Discussion

As Forrester's Alan Weintraub pointed out in AIIM's August 29 webinar: Capture Isn’t Just for Paper. So beyond sticking a piece of paper into a scanner and digitizing it; how is yo... read more

After Flash, why PDF must die ! by , for

Blog Entry

Ok now that I have your attention, I'll quickly say that of course I believe that PDF is a great technology that has served its purpose for a long time, but I believe we should progressively... read more