The Utopian Hysteria of the IT Chargeback Model by , for

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It has been tried over and over again, and in most cases it has failed. Many IT organizations want to find a way to show a return on investment (ROI) for their IT and project management activiti... read more

5 Steps to (False) Indispensability by , for

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Want to make sure you always have work to do, and thus a long list of reasons your company should never let you go? Just follow these simple steps and you'll have all the overwork, backbitin... read more

Innovation, Thy Time is Now by , for

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A couple of weeks ago, I tweeted that “bad times can be great times to do something innovative,” and in conversations since, I’ve been told in no uncertain terms just how true... read more

When Good Processes Go Bad by , for

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The Social Security Administration reported last month that it sent 55,000 stimulus checks worth $18 million to people who turned out to be deceased! Surprisingly, 41,000 of those payments... read more