Help us to better understand the use of Process Mapping & Modelling Tools by , for

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  Some of you may recollect that In 2009, I conducted a survey into the use (or non use!) of mapping and modelling tools, for process improvement. At the time the survey was said to hav... read more

Change Management in the Process and Content Arenas: Let the Games Begin by , for

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A funny thing happened on the way to process improvement: what began as an exercise in efficiency enhancement turned into a game theory application! It's a long time since I began equati... read more

Email's Role in an Enterprise 2.0 Environment: Signal Not Source by , for

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Is Enterprise 2.0 an evolution of business or a revolution? If I had to be pinned down to an answer, I’d say “evolution”. Or to be more accurate: it's a revo... read more