Social-Business-Conference: Ming Kwan and Share to Connect by , for

Social Business

Blog Entry

In continuing with our series of interviews with the presenters from our Social Business Conference which is being held on September 8, 2011. Remember this event is 100% virtual a... read more

Social Business Conference: Gayle Weiswasser and How Discovery Engages with their Audience by , for

Social Business

Blog Entry

In continuing with our series of interviews with the presenters from our Social Business Conference which is being held completely online this September 8, 2011. I asked... read more

Social Business Engagement by , for

Social Business

Wiki Page

A part of the Social Business Roadmap Wiki Discussion SeriesThe goal is for participation to move to engagement Engagement - from speaking at or to customers to engaging with them. This means cre... read more

Control vs Usability by , for

Blog Entry

A few weeks ago, the AIIM trade community met in London. This is a group made up largely of ECM vendors, both specialised/niche players and some of the big boys (EMC Microsoft etc.) - the niche... read more

The dawn of service economy by , for

Blog Entry

Reading Josh Bernoff and Ted Schadler's "Empowered" inspired me two conclusions : - marketing is being replaced by service. - to be able to deliver a customized service to... read more