What We're Thinking When We're Asking You About ECM by , for

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This post isn’t groundbreaking but it may be useful to you. Here are the kinds of questions I ask our ECM clients when assessing their ECM requirements. Use it as a starting point, a check... read more

What can Katy Perry teach us about end user satisfaction? by , for

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I recently was speaking with a SharePoint user who told me one of the biggest challenges she faces with her deployment is that users don't want to use the system, and they prefer their... read more

When should you bring in end users? by , for

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There are many topics that can act as a lightning rod in a conversation. Religion. Politics. Tastes great, less filling. People dig in, want to be heard, and can talk on and on for hours. The sa... read more

In SharePoint, Social Tools = Personal Productivity by , for

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Many companies, whether considering further investment in their SharePoint 2007 deployments or planning upgrades to SharePoint 2010, are reviewing their social media strategies. Users are chompi... read more

"Because people hate change" and why change management is so frustrating by , for

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I was researching an article on why kicking off a capture or ECM project is so challenging, and I got to talking with one of my friends who is an IT analyst with the state of California. His nam... read more

Capture customers from hell! by , for

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  I've been reading a lot of the website Clients From Hell on my vacation, and it inspired me to share some of my personal horror stories. These are some of the most unrea... read more