Memories by , for

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Funny thing about memories.  They tend to distort some details while being eerily accurate on others.  For example, when I look back at the early stages of my career, I perceive myself... read more

What Would You Say You Do? by , for

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If you recognize the title as the line being uttered in frustration by one of the Bob’s in Office Space, you have connected with me on a higher (ok, perhaps lower) level. Still,... read more

Best practices for client and vendor interactions by , for

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Here are some tips to streamline the relationship issues with customers and vendors as they creep up during the implementation of enterprise software and technology projects. We try to put a... read more

"Because people hate change" and why change management is so frustrating by , for

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I was researching an article on why kicking off a capture or ECM project is so challenging, and I got to talking with one of my friends who is an IT analyst with the state of California. His nam... read more

Capture customers from hell! by , for

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  I've been reading a lot of the website Clients From Hell on my vacation, and it inspired me to share some of my personal horror stories. These are some of the most unrea... read more

Who’s Julie Gable and Why Should You Listen to Her? by , for

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First, I’m an independent consultant, which means that I don’t sell hardware or software and I don’t take finders fees from people who do. It allows me to be objective about wh... read more