Systems of engagement

Borderless ECM: Addressing the Fragmentation Problem (My AIIM Webinar) by , for

ECM Social Business

Blog Entry

Addressing the Fragmentation Problem Let’s call the challenge we’re discussing the Fragmentation Problem. It’s primarily the outcome of the explosion of “systems... read more

The Good News is that We Can Probably Solve the RM Problems of 1998 by , for

ERM

Blog Entry

Here are what we might call 2013 and 2018 information governance problems: We have 50, or 100, or 1,000 terabytes of documents all over the place in our various systems. How do we sort t... read more

How to Integrate Your Systems of Engagement into Your Systems of Record by , for

ECM Social Business

Blog Entry

This post may help if you’re thinking about what kinds of ECM or Social Collaboration applications should be in your roadmap and how you should prioritize them. Integrating Your SOEs i... read more

Occupy IT: John Mancini Peers Behind the Fire Curtain by , for

Blog Entry

John Mancini is the CEO of AIIM. But I've come to regard him as a one man reality check -- someone who deals in the day-to-day operational slog of a trade group with the big picture capacity... read more

From System of Engagement to System of Record: Just Add Time by , for

Blog Entry

Right now I'm working on a conference presentation submission with my friend Arlene. You see, she's an archivist at a state university, and I'm an information management consultant.... read more

Stop thinking in silos by , for

Blog Entry

In today’s discussion on the future of the ECM industry, terms like ‘Systems of Records’ versa ‘Systems of Engagement’ are often discussed. The first one describing... read more

Blacksmiths and Cars: John Mancini's Info360 Keynote by , for

Blog Entry

AIIM's president shares his thoughts on the ever-evolving content industry and why paper-based policies are holding you back. Info360 Keynote by AIIM President John Mancini... read more

Are "Systems of Engagement" Really All That New? by , for

Blog Entry

I believe there is validity to Geoffrey Moore’s notion that content management is moving away from “systems of record” and toward “systems of engagement.” At the sa... read more

Hello AIIM Community, What Are Your Top Business Problems? by , for

Social Business

Blog Entry

Hello AIIM Community and welcome to my new blog. I am happy to announce that on January 18, 2011 I joined AIIM as the Manager of Systems of Engagement division under Jesse Wilkins, Director of S... read more