Just the Fax Sir by , for

ECM ERM

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  I know, the title sounds like an old Dragnet episode. (For those of you who are too young, it was a cutting edge TV Detective series about the Los Angeles Police Department in the 195... read more

From the mountain top by , for

Capture ECM ERM

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  Or in this case from the Office of the President of the United States, a memorandum regarding the management of Government records citing the need for reformation of the policies, pra... read more

How to do Alerts and Notifications by , for

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One growing area of customer communications management (CCM) is the functionality to provide alerts and notifications: the ability for an organization to provide timely or urgent messages to its... read more

Putting a Claim on OCR in the Insurance Industry by , for

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I’d like to invite my colleague, Scott Thompson, senior product marketing manager, to the AIIM Community Blog to discuss OCR and capture use in the insurance industry. When one thinks... read more

Managing Profiles and Preferences: Customer-centric Content by , for

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One area our peers in the information management industry often overlook is profile and preference content. Essentially, profiles and preferences are the amalgamation of user-supplied and s... read more