Does Kofax Know What Customer Service Is? by Michael Cipriano, President for Millennia Group LLC

Discussion

Is anyone else completely fed up with the extremely poor customer service provided by Kofax?  Dispite paying the click charges and the annual maintenance fees, it seems every call into thei... read more

Making SharePoint Part of the ECM Puzzle by , for

Blog Entry

The following is a guest post from Garth Landers; the director of product marketing for the Documentum ECM Platform in the Information Intelligence Group, a division of EMC.  In his ro... read more

What are you capturing in addition to paper? by , for

Discussion

As Forrester's Alan Weintraub pointed out in AIIM's August 29 webinar: Capture Isn’t Just for Paper. So beyond sticking a piece of paper into a scanner and digitizing it; how is yo... read more

Throwing Away Important Information? by , for

Blog Entry

  Despite the adoption of tablets, smartphones, and other electronic means of data capture, paper forms remain the backbone of information gathering.  Yet, despite significant adva... read more

Economies of scale: Cloud processing by , for

Blog Entry

Economies of scale:  Cloud processing Document Capture technology has been available for many years and is a proven method to decrease operational costs and improve business efficiency.... read more

A Mobile Capture Success at TAWPI Capture 2012 by , for

Blog Entry

Earlier this month, I traveled to the Lone Star State to lead an educational session at Capture 2012: Imaging to Archive, one of the industry’s premier events on complex data capture and t... read more

Automated Processing & Manual Data Entry: Establishing the Right Mix for Your Business by , for

Blog Entry

Many companies rely on a combination of automatic pattern recognition technology and manual data processing. Even with automated forms processing, bad data can get through.  And accuracy le... read more

4 Critical Image Recognition Performance Factors That Might Be Holding Your Company Back by , for

Blog Entry

“How are we doing relative to our peer group or competitors?” We hear this question a lot from customers and partners.  They want to know they are tracking against their industr... read more

The Complicated, but Essential, World of Capture Software by , for

Blog Entry

AIIM and Harvey Spencer of Harvey Spencer Associates have been working on the creation of a Capture Software Evaluation Report, which (we are both EXTREMELY happy to say) is done. Harvey is trem... read more