Next Week – NOLA by , for

ECM

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Next week I will be giving a presentation at the AIIM Conference titled “Four Fried Chickens and a Coke.” If you are too young to get the reference, find a way to watch The Blues Bro... read more

Big Data or Big Mistake by , for

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Big Data is all the rage right now, but like websites, BI and social media before it, I’m betting that most companies will get Big Data all wrong. Maybe I’m being cynical when I say... read more

Keeping IT Alive by , for

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  I have been reading many predictions from the modern Nostradamus’ out there (should that be Nostradami?) that the end of the IT department is near. Rigid, stingy and mean seem t... read more

Social customer service by , for

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  Recently Jeremiah Owyang wrote an insightful post on how to scale social media, ostensibly with the goal of helping social business strategists stay away from being relegate... read more

Managing Profiles and Preferences: Customer-centric Content by , for

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One area our peers in the information management industry often overlook is profile and preference content. Essentially, profiles and preferences are the amalgamation of user-supplied and s... read more