CRM

SharePoint is moving from little g to Big G by , for

ECM ERM SharePoint

Blog Entry

SharePoint has, for the most part, been relegated to smaller solutions. Also known as “point solutions” that address a specific segment of the business. There is nothing wro... read more

Paywalls: earn your customers' trust, don't force it ! by , for

ECM

Blog Entry

These days, paywalls are appearing here and there, and are the latest experiment in ways to build revenue streams for content providers such as newspapers and magazines. The offerings may vary,... read more

What are you capturing in addition to paper? by , for

Discussion

As Forrester's Alan Weintraub pointed out in AIIM's August 29 webinar: Capture Isn’t Just for Paper. So beyond sticking a piece of paper into a scanner and digitizing it; how is yo... read more

AIIM 2012 Preapproved for CIP and CRM Credits by , for

Blog Entry

I am pleased to announce that the Institute of Certified Records Managers (ICRM) has pre-approved the AIIM 2012 Conference for CRM maintenance credits. The conference itself has been approved fo... read more

Do you have a cloud project that is "shovel ready"? by , for

Blog Entry

Money spent on so called “shovel ready” projects implies that workers and projects are ready to go. In that spirit, it seems like most organizations have at least a few projects that... read more

The OCR Reality Behind SharePoint, SalesForce and More by , for

Blog Entry

Being able to easily search, access, store and share information is a vital part of any office workflow. As an organization grows, so does their content. This ultimately results in documents bei... read more

CRM maintenance credits for AIIM Social Business Virtual Event by , for

Blog Entry

I am pleased to announce that the Institute for Certified Records Managers (ICRM) has pre-approved the AIIM Social Business Virtual Event for 6.0 CRM maintenance program credits.  The p... read more

Microsoft and Skype --- This could be a good thing by , for

Blog Entry

I wrote the post below on May 10, 2011. Since then there have been several articles chiming in on the pros and cons of the pending Microsoft acquisition of Skype. The more I think about it the m... read more

E2.0 + CRM = SCRM by , for

Blog Entry

  Right now I’m in the middle of a series that’ll take a hard-nosed, realistic look at how Enterprise 2.0 will impact organizations, not from the ivory tower perspectiv... read more

Now that I have SharePoint - What Do I Do with It? by , for

Blog Entry

It continues to amaze me how many organizations have SharePoint or go out and purchase it but still aren't sure what to do with it.  While you could easily show them the SharePoint whee... read more