Principles of Holistic Information Governance - The Presentation

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Principles of Holistic Information Governance from Chris Walker read more

BPM vs Workflow – Which to Choose

Workflow is the steak, BPM is the whole frickin’ cow (or some such silly comparison). FYI – I work at OpenText and I used to work at Oracle. This post is neither endorsement nor condemnation of... read more

Governance sucks but doesn't have to

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Governance is the Super Ego to the Id of collaboration. If you’re an information consumer or producer, governance sucks. Think about it; all you really want to do is get the info you need or pa... read more

The Paper Case

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Some of you will remember the movie The Paper Chase, from which I unashamedly stole the inspiration for the title of this post.  This photo is from this CBC News article. This post was insp... read more

Member of the Week - Bryant Duhon

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As promised, ages ago, we’re turning the tables on AIIM’s indefatigable community manager, Bryant Duhon. This is a chance for us to get to know a little bit about the guy who keeps this stuff going... read more

Gamification - Dumbest made-up word ever?

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Warning: This post contains swear words. They're there 'cause they captured my mood at the time I wrote this. I'm all better now, thanks. :-) Of all the buzzwords & acronyms being bandied ... read more

BYOD - Run What Ya Brung

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In the interests of full disclosure; I use a corporately issued laptop, a self-provisioned smartphone (employer pays service), a self-provisioned tablet, and a personal laptop. My tablet, while bei... read more

With A Twist

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Bryant Duhon, our indefatigable community manager, has been doing a “Member of the Week” feature on this site for the last while. I thought it would be fun to turn the tables and feature Bryant. La... read more

Big Data Needs Solid Requirements

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Big data is too big for most organizations. It’s not because there is too much raw material to deal with, nor is it because of a lack of applicable tools. It doesn’t even have anything to do with t... read more

Customer Experience - Gotta Do Better

Many, many years ago I lived not far from the hardware store that used to be here. (My favourite barber was in the same complex. They let you smoke, served espresso, and had a pile of out-of-date P... read more

Search, Metadata, and Bye Bye Folders

Inspired by a recent project. Explained to my (almost) 12yr old. Guess who "got it" quicker. read more

Looking Back

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Unless something happens that requires a pretty quick response, this will be my last post of 2011. And since it’s the end of the year I thought I’d do like so many others and take a look back. Howe... read more

Records Matter, Declaration Doesn't - Revisited

This is a response to comments that Jürg Meier made recently on something I posted a while ago. Jürg is a very smart and personable guy, whom I had the pleasure of meeting in person at ARMA Switzer... read more

Cloudy with a Chance of Success

This post was inspired by this article on CMSWire by @billycripe and by the Cloud themed tweet jam hosted by CMSWire on November 17, 2011. As usual this is just my opinion. I’m not an expert on... read more

Come Together

Like Adam said to Eve; “Stand back, I’m not sure how big this thing’s gonna get.” Over the last few weeks I’ve been thinking/ranting/blogging/tweeting about unstructured content, social busines... read more

I'm Goin' Back

I left Montreal in 1997 because of the political, social, and economic climate in Quebec at the time. However, even after all these years I still consider Montreal my home. The Quebec government wa... read more

Mythical Beasties – Yes, I Do Requests

It seems I’m not the only one that doesn’t believe in the myth of unstructured content. Like Sasquatch, Santa Claus, and Ogopogo (CRTC mandated Canadian content), we’ve all heard about it, but have... read more

ECM for Unstructured Content Only? No Way

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Someone, somewhere once said that ECM is about managing unstructured content. That may have been true once upon a long time ago; not anymore. I’m also not even sure that ECM really exists other tha... read more

Social: Bugger All New to See Here

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In the context of business, social content does not exist. Social describes the nature of the forums in which the content is generated; social does not describe the actual content. To be honest I d... read more

The House that Jack Built

It starts out really simple; build us a thing that allows some people (all with common objectives / properties) to do some business with us. Easy, right? It is so far. Then things get interesting. ... read more

Communication Breakdown

http://www.youtube.com/watch?v=bZNkLyQSZVg Quite some time ago I wrote a piece for John Mancini’s Eight Things series. As promised in my 1st post as an Expert Blogger I’m going to revisit some ... read more

Adoption Issues? Make it Easy.

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No specific product is being endorsed; just the concept. This?     Or this? read more

Doorknock Dinners

Though I find Gordon Elliott thoroughly irritating, I like the idea behind his show, Doorknock Dinners. The basic premise is taking what you already have and creating something that’s better than t... read more

Expert? Time Will Tell

As a newly anointed ECM Expert I figured that I’d use my first post to briefly introduce myself and give you an indication of what to expect from me. To be honest, I’d categorize myself more as opi... read more

I Don't Care

I don’t care about retention and disposition. I care about preserving stories for future generations. I care about making information accessible. I care about holding governments and corporations a... read more

Big Data? Big Whoop.

Over the past couple of days I’ve been seeing a number of posts and tweets about Biiiiig Dataaaaaaa (ring announcer voice in my head)! What is “Big Data”? Check out the definition in this executive... read more

Process Definition - A Little Help

I'm not sure which of the topics this belongs to, so I've tagged it to all four. In the event that this particular post doesn't really belong on the AIIM Communities, I'm going to minimize space us... read more

Social Business Guiding Principles

Listed below are a bunch of guiding principles that I believe are worthwhile to consider when implementing Social Business in an enterprise. They’re not in any particular order, nor are they groupe... read more

Records Matter, Declaration Doesn't

This is a follow up, inspired by Scott’s comment, to my post “Records – Do They Matter?” There are two things to keep in mind when reading this: 1) only electronic records are in scope; 2) ISO 1548... read more

It's Really About Communication

Whether tangible or not, all communication has an intended outcome. The purpose of information is to inform and communicate. We want to communicate our achievements (financial results), our des... read more

Enough Already! We Get It.

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RIM practitioners have been banging on about compliance, governance, and risk for ages, to the point where I think audiences have become desensitized to the messages. So what do we do about it? ... read more

Paper, paper go away. Not so fast, I'm here to stay.

There has been plenty of chat about going paperless, motivated by a variety of reasons including economics, the environment, efficiency, and convenience. They’re all valid reasons, but I don’t thin... read more

Some Gentle Reminders

Since there's no "general" community I've decided to post this here ... These are just some reminders – there’s really nothing original about them, but they are important. It’s all info... read more

Educate First ...

I just came across this article http://edmonton.ctv.ca/servlet/an/local/CTVNews/20110112/edm_autopsy_110112/20110112?hub=Edmonton on a local news station site.  Now, I agree that the people involve... read more