Blog Entries By Chris Walker

Customer Experience - Gotta Do Better

Big data is too big for most organizations. It’s not because there is too much raw material to deal with, nor is it because of a lack of applicable tools. It doesn’t even have anything to do with t... read more

Search, Metadata, and Bye Bye Folders

Many, many years ago I lived not far from the hardware store that used to be here. (My favourite barber was in the same complex. They let you smoke, served espresso, and had a pile of out-of-date P... read more

Inspired by a recent project. Explained to my (almost) 12yr old. Guess who "got it" quicker. read more

Looking Back

4 Comments

Records Matter, Declaration Doesn't - Revisited

Unless something happens that requires a pretty quick response, this will be my last post of 2011. And since it’s the end of the year I thought I’d do like so many others and take a look back. Howe... read more

ECM ERM

This is a response to comments that Jürg Meier made recently on something I posted a while ago. Jürg is a very smart and personable guy, whom I had the pleasure of meeting in person at ARMA Switzer... read more

Cloudy with a Chance of Success

ECM ERM

This post was inspired by this article on CMSWire by @billycripe and by the Cloud themed tweet jam hosted by CMSWire on November 17, 2011. As usual this is just my opinion. I’m not an expert on... read more

Come Together

ECM ERM Social Business

Like Adam said to Eve; “Stand back, I’m not sure how big this thing’s gonna get.” Over the last few weeks I’ve been thinking/ranting/blogging/tweeting about unstructured content, social busines... read more

I'm Goin' Back

Mythical Beasties – Yes, I Do Requests

I left Montreal in 1997 because of the political, social, and economic climate in Quebec at the time. However, even after all these years I still consider Montreal my home. The Quebec government wa... read more

ECM for Unstructured Content Only? No Way

It seems I’m not the only one that doesn’t believe in the myth of unstructured content. Like Sasquatch, Santa Claus, and Ogopogo (CRTC mandated Canadian content), we’ve all heard about it, but have... read more

12 Comments

Social: Bugger All New to See Here

Someone, somewhere once said that ECM is about managing unstructured content. That may have been true once upon a long time ago; not anymore. I’m also not even sure that ECM really exists other tha... read more

5 Comments

The House that Jack Built

In the context of business, social content does not exist. Social describes the nature of the forums in which the content is generated; social does not describe the actual content. To be honest I d... read more

It starts out really simple; build us a thing that allows some people (all with common objectives / properties) to do some business with us. Easy, right? It is so far. Then things get interesting. ... read more

Communication Breakdown

Adoption Issues? Make it Easy.

http://www.youtube.com/watch?v=bZNkLyQSZVg Quite some time ago I wrote a piece for John Mancini’s Eight Things series. As promised in my 1st post as an Expert Blogger I’m going to revisit some ... read more

2 Comments

No specific product is being endorsed; just the concept. This? Or this? read more

Doorknock Dinners

Though I find Gordon Elliott thoroughly irritating, I like the idea behind his show, Doorknock Dinners. The basic premise is taking what you already have and creating something that’s better than t... read more

Expert? Time Will Tell

As a newly anointed ECM Expert I figured that I’d use my first post to briefly introduce myself and give you an indication of what to expect from me. To be honest, I’d categorize myself more as opi... read more

I Don't Care

ECM ERM Social Business

I don’t care about retention and disposition. I care about preserving stories for future generations. I care about making information accessible. I care about holding governments and corporations a... read more

Big Data? Big Whoop.

Process Definition - A Little Help

Over the past couple of days I’ve been seeing a number of posts and tweets about Biiiiig Dataaaaaaa (ring announcer voice in my head)! What is “Big Data”? Check out the definition in this executive... read more

Capture ERM SharePoint Social Business

I'm not sure which of the topics this belongs to, so I've tagged it to all four. In the event that this particular post doesn't really belong on the AIIM Communities, I'm going to minimize space us... read more

Social Business Guiding Principles

Social Business

Listed below are a bunch of guiding principles that I believe are worthwhile to consider when implementing Social Business in an enterprise. They’re not in any particular order, nor are they groupe... read more

Records Matter, Declaration Doesn't

It's Really About Communication

This is a follow up, inspired by Scott’s comment, to my post “Records – Do They Matter?” There are two things to keep in mind when reading this: 1) only electronic records are in scope; 2) ISO 1548... read more

Enough Already! We Get It.

Whether tangible or not, all communication has an intended outcome. The purpose of information is to inform and communicate. We want to communicate our achievements (financial results), our des... read more

1 Comment