The CIP Applied: An AIIM Case Study

Here at AIIM we're making some technology changes that will improve many of the things we do and will allow us to do some new and very interesting things for our global community of information pro... read more

"We don't do social media here." Really?

2 Comments

I had an interesting discussion last week about social media and governance. The person's perspective was that his organization didn't have to worry about social media governance because his IT tea... read more

A Re-introduction to SharePoint

Thought it might be useful to go a little "back to basics" to help folks understand why SharePoint is so powerful and has become so ingrained in organizations.    Let's start by looking at ... read more

A not-so-brave world of paper

AIIM President John Mancini wrote a post recently called "The Brave New World of Scanning and Capture - Really?" that addressed some of the information management challenges associated with buying ... read more

Asking for employees' social media passwords is a really bad idea

1 Comment

Over the last year there have been a number of reports of employers asking their employees to disclose social media passwords as part of ongoing monitoring of acceptable usage or inappropriate beha... read more

Is your collaboration process letting you collaborate effectively?

For many organizations, formal projects represent the most significant collaborative process they have. They impact a large number of people across a variety of roles for extended periods of time. ... read more

AIIM Training Update

1 Comment

When AIIM released the very first ECM and ERM Master Classes in January 2006 we had no idea how big this would be. More than 20,000 students later, AIIM has established itself as the leading provid... read more

AIIM Introduces Social Media Governance Training Program

I am pleased to announce that AIIM has just introduced the AIIM Social Media Governance Practitioner course. This course covers the processes, roles and responsibilities, and instruments required t... read more

Social Media Governance: The Policy Part 2

In my last post I talked about some of the unique considerations social media brings to governance generally and policies in particular. So let me start with the point that an organization may not ... read more

Social Media Governance: The Policy Part 1

The foundation of a good governance program is the policy. It describes, in broad strokes, the behavior expected of - and prohibited to - employees and ensures that those expectations are clear. Mo... read more

Information Governance in the Age of Facebook

I want to expand a bit on my previous post and start with an overview of governance in the social media era. IBM has defined governance as needing to address the following 11 things:  Organ... read more

Social Media Gover-What?

No, social media governance is not an oxymoron. But governance for social is different in some ways from how we've approached it with other types of information. It's difficult to put a Facebook Li... read more

CIP and Continuing Education

One of the key differentiators between a formal certification and other types of activities like certificate programs is the requirement to recertify. This requirement can generally be filled in on... read more

Are you ready for the CIP?

One of the challenges associated with introducing a new certification is helping people to prepare for the exam. This is especially true with the Certified Information Professional exam because of ... read more

Survey shows CIP = more money!

1 Comment

Last week AIIM conducted some market research with a group of more than 200 business executives. The survey was a blind list - that is, the respondents had no known relationship with AIIM. The resu... read more

AIIM 2012 Preapproved for CIP and CRM Credits

I am pleased to announce that the Institute of Certified Records Managers (ICRM) has pre-approved the AIIM 2012 Conference for CRM maintenance credits. The conference itself has been approved for 1... read more

Are you T-Shaped?

As I have discussed in previous posts, one of the most common questions I get about the  Information Certification is, "Does the Information Certification compete with [insert  credential here]?" T... read more

The Role of the Information Certification

10 Comments

Over the last few months I have had dozens of conversations about the Information Certification. The topic that seems to come up most frequently is whether it was designed to compete with the Certi... read more

Social Business Technologies are becoming the “Dial Tone” of Enterprises: Results from a new AIIM Industry Watch

Originally posted in slightly modified format on the Iron Mountain blog.  In October AIIM released a new Industry Watch research report based on the findings from the AIIM task force led by And... read more

Information Certification Now Available

I am pleased to announce that the Information Certification is available as of today, September 23, 2011. The cost of the exam is $265 and candidates will have 2 hours to complete the 100-question ... read more

Social Business Virtual Event: Andy MacMillan, Today's Successful Businesses are Social Businesses

Oracle is a proud sponsor of the AIIM Social Business Virtual Conference scheduled for September 8, 2011. What is a Social Business Virtual Conference? It's an opportunity to hear from thought lead... read more

Social Business Virtual Event: Claire Flanagan, Getting Beyond the Field of Dreams: Building a Successful Social Business Strategy, Inside and Out

Here's the latest post in our series of interviews with the speakers for our inaugural Social Business Virtual Conference which is being held completely online this September 8, 2011.    I ... read more

Social Business Virtual Event: Ken Bisconti, IBM, Social Business Meets Enterprise Content Management

Here's the latest post in our series of interviews with the speakers for our inaugural Social Business Virtual Conference which is being held completely online this September 8, 2011.     I... read more

Twitter, URL shorteners, and why less is less

2 Comments

Many Twitter users use URL shorteners to, well, shorten URLs. It's not uncommon for URLs to be beastly things, barely human-readable, and often near or in excess of the 140-character Twitter limit ... read more

The AIIM Information Certification

6 Comments

As we prepare for the launch of the Information Certification I thought I'd share some background on where we are and how we got here. AIIM has long been in the education business - indeed, tha... read more

Social Business Virtual Event: Debra Logan and Key Issues for Enterprise Information Management 2011

Here's the latest post in our series of interviews with the speakers for our inaugural Social Business Virtual Conference which is being held completely online this September 8, 2011.    I ... read more

Social Business Virtual Event: Bob Larrivee and How Mobile Devices will Transform Paper Processes

Here's the latest post in our series of interviews with the speakers for our inaugural Social Business Virtual Conference which is being held completely online this September 8, 2011.    I ... read more

The AIIM Social Business Virtual Event - Developing a Twitter Policy

The policy is one of the foundations of an effective governance framework. I talked about policies generally in a recent blog post and will be doing two sessions on social media policies at the AII... read more

And the FOSE winner is....

I'm pleased to announce the winner of our contest to create a term, or "govlet", that describes the gap between technology infrastructure in government today compared to where it should be. We had ... read more

Selected social media governance resources

Here's a list of some of the social media governance resources I have found useful. Some of them are very specific to the organization or to a particular sector; some of them are better than others... read more

Win a conference pass to FOSE 2011!

AIIM and FOSE want to send you to the FOSE 2011 Conference for free! Here's how you can win a free full conference registration for FOSE 2011, scheduled for July 19-21 at the Walter E. Washington C... read more

Records Management in the Age of Facebook

One of the key themes of the AIIM Social Business Virtual Event on September 8 is governance - in fact we've built an entire track around it. But when we think about governance there are some chall... read more

Social Business Virtual Event: Dianne Kelley and Aligning Strategy and Governance with Business Requirements

Here is the latest post in our continuing series of interviews with presenters for AIIM's inaugural Social Business Conference which is being held completely online on September 8, 2011. We asked D... read more

CRM maintenance credits for AIIM Social Business Virtual Event

I am pleased to announce that the Institute for Certified Records Managers (ICRM) has pre-approved the AIIM Social Business Virtual Event for 6.0 CRM maintenance program credits.  The preapprov... read more

Developing Governance Policies for Social Media - the AIIM Social Business Virtual Event

At the upcoming AIIM social business virtual conference, I am delivering two sessions on developing a social media policy for Facebook and Twitter. I am also writing several modules in that vein fo... read more

AIIM Social Business Virtual Event Speaker: Jesse Wilkins, AIIM

Jesse Wilkins is the Director, Systems of Engagement for AIIM International. Here are his thoughts on the Social Business Virtual Conference.    1. What are you going to speak about at the ... read more

The AIIM Social Business Virtual Event - Governance Track

By now you've probably heard about the Social Business virtual conference AIIM is hosting on September 8, 2011. You may have seen announcements on LinkedIn, or via Twitter, or even targeted ads on ... read more

Twitter, information overload, and social filtering

1 Comment

Over the weekend I crossed the 2,000 followers mark on Twitter. More to the point, I follow 742 people. Some of them tweet rarely if at all, but I'd guess the average is around 5-7 tweets per day. ... read more

AIIM Social Business Virtual Event - Some Background

As many of you know AIIM has put together a virtual event focusing on social business to be held on September 8, 2011 (see the details at http://www.aiim.org/events/soe-conference). I'd like to pro... read more

The Social Business Roadmap: Background

5 Comments

In my last post I introduced the AIIM Social Business Roadmap. This will be the first in a series of posts that explores the roadmap in more detail. For this post I'd like to focus on some backgrou... read more

New social business roadmap available

1 Comment

I am pleased to announce that today AIIM released the social business roadmap. The roadmap was developed to help organizations understand how to implement social processes and technologies quickly,... read more

Social customer service

Recently Jeremiah Owyang wrote an insightful post on how to scale social media, ostensibly with the goal of helping social business strategists stay away from being relegated to "social media helpd... read more

Personal vs. corporate branding in the age of social media

It's the age of the Personal Brand, courtesy of social media. Never before has it been so easy to develop your own personal brand online - all you have to do is be prolific within and across social... read more

Systems of Engagement and the Future of Enterprise IT

I am pleased to announce that AIIM's new white paper, "Systems of Engagement and the Future of Enterprise IT" is now available at http://www.aiim.org/futurehistory. This white paper describes the c... read more

Reintroduction

Hi all,  This is my first blog post in the E2.0 blog - though if you've read my posts on the ERM Community blog you'll note that I discuss a lot of social technology-related topics over there. ... read more

Inventorying Electronic Records, Part 2: Approaches

Far too long ago I wrote a post introducing the topic of inventorying the  records and information of the organization. I'd like to return to the topic now with a look at different approaches f... read more

Changes...

As most of you have seen, I changed positions last month and am now the Director, Systems of Engagement, for AIIM International. It's an exciting opportunity and I look forward to contributing to A... read more

Inventorying electronic records - part 1

This is the first in a series of posts on the fundamentals of electronic records management - and few topics are as fundamental to effective information management as the inventory. There is an old... read more

Destroying ERM

3 Comments

One of the concerns often expressed about electronic records is that the "Delete" key...doesn't. Generally speaking, when an electronic record, document, or any type of information object is delete... read more

The "recordness" of electronic records pt 2 - presentation

In my previous post I talked about the "recordness" of electronic records as it relates to aggregation of content. Another area that is often raised as an issue deals with the appearance of a recor... read more

The "recordness" of electronic records pt 1 - aggregation

3 Comments

Last week I saw a tweet by Omri Duek that he'd received an email from a client. When he looked at the email, Outlook Social COnnector had pulled a picture from her Facebook account that was, let us... read more

Managing Tweets as records part 2: how to capture

2 Comments

In my last post, I talked about Twitter and records management, with emphasis on whether a given Tweet might rise to the level of a record and need to be managed. In this post I will talk more abou... read more

Managing Tweets as records part 1: what to capture

I am one of the Twitterati. I use it every day to interact with my professional colleagues, longtime acquaintances, analysts, and many others. If I were made to choose between email and Twitter, I'... read more

Developing your inner geek

1 Comment

I speak and write a lot about technology issues. Periodically someone will come up to me and ask, "How can you stay on top of all this stuff? It never ends - how can normal people like me keep up?"... read more

Silos 2.0

I was part of an interesting discussion this past week on Twitter about silos. The assertion was that Twitter is YAS (yet another silo) and not particularly different from email or instant messagin... read more

"Managing" cloud-based records

1 Comment

Last week I got the opportunity to attend and present at the annual Managing Electronic Records (http://www.merconference.com) conference. My presentation was on "Social Media and Records Managemen... read more

A Single Identity?

In a comment to a prior post ( http://ermcommunity.org/erm/blog/records-management-20#comment-61 ), James Lappin noted that Facebook and Twitter are pushing to become the identity platforms for the... read more

Why isn't there an app for that?

4 Comments

During the recent AIIM conference, I was one of many folks tweeting, and tracking others' tweets, using the #aiim10 hashtag. One of the posts that surfaced was a guest post (http://www.fierceconten... read more

Records Management 2.0

4 Comments

It's an interesting time to be a records manager. Many of my blogging colleagues have noted the increased emphasis on information governance, and the prospect of increased regulation in the financi... read more

Social Networking

I think like most records folks, I didn't start out to become a records manager, I sort of fell into it. In my case I worked for a software company in the industry, and around 2002 we decided to be... read more