What Kind of Online Community Do You Have Behind Your Firewall?

As CIOs and Chief Knowledge Officers bring tools that have been used on the Internet – blogs, wikis, microblogs, profiles – behind the firewall, they tend to expect the same results. "We'll have ou... read more

If You Want a Culture of Collaboration, You Need to Accept the LOLCats Too

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This post originally appeared on my blog, "Social Media Strategery." "Even with the sacred printing press, we got erotic novels 150 years before we got scientific journals." - Clay Shirky ... read more

Enterprise 2.0 Isn't About Social Business, It's Just About Business

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Last night, while flying home from the Enterprise 2.0 Conference - Santa Clara, I thought about all of the sessions I attended, the people I spoke with, the demos I watched, and I kept thinking bac... read more

Enterprise 2.0 Success is About the Players, Not the Field

Watch your local Pee-wee football team's practice sometime and you'll see a lot of dropped passes, missed tackles, and a whole host of other mistakes. But…what would happen if you put that team on ... read more

Competing on the Field But Cooperating in the Office

It's not difficult to find examples of sports teams using social media. From the player (Gilbert Arenas' landmark blogging in 2006) to the team (the Red Sox using Twitter to give away free tickets ... read more

Mr. Popularity and Your Enterprise 2.0 Community

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Let's do an experiment. Take five minutes and do a quick search of your organization's blogs, microblogs, wikis, and forums that are available behind your firewall - and then let me know what the m... read more

I Didn’t Fail the Test, I Just Found 100 Ways to Do It Wrong

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I like failures. I like hearing about failures and learning from them. I like hearing that other people have made the same mistakes I have and succeeded in spite of (in some cases, because of) thos... read more

Drive for Show, Putt for Dough – a Lesson for Enterprise 2.0 Platforms

Ever hear the phrase “Drive for Show, Putt for Dough?”  It’s  time-honored sports cliche that refers to the oohs and ahhs that a huge golf drive off the tee will elicit from the crowd. However, des... read more

Dear IT Guy, Can You Actually Use the Tool You’re Creating?

Do the top developers for Google’s Android operating system use Blackberries?  Do the IT guys developing Windows 7 use Macs?  Do the folks at WordPress use Blogger to host their personal blogs? ... read more

Got a Problem with the Organization? Speak Up!!

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Observation: People at large organizations tend to be like the passive-aggressive person who complains and complains about you about your mutual friends but will never actually have a conversation ... read more

Promote Externally for Adoption Internally

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You should have seen the look on my boss's face when I told him that I wanted to develop an external marketing/awareness campaign for our internal Enterprise 2.0 community, hello.bah.com.  "Why... read more

The Anonymity Paradox

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“Will we allow anonymous postings? Boy, if you ever want to sidetrack an internal meeting about your intranet, this is a great question to ask.  Whether it’s internally or for one of my client... read more

When Was the Last Time Your Intranet Empowered Anyone?

Think about your Intranet for a moment (stop groaning) and answer the following questions.  When was the last time: Someone spent their own money to purchase promotional items to help build... read more

Why Don't People Like Me?

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"So I started this blog like you told me, but I haven't gotten any comments."   "I moved our meeting agendas/minutes to the wiki, but no one seems to care."  "Where's this 'mass collaborat... read more

Playing to Learn

How did you first learn how to join a team and start contributing?  Where did you first learn leadership skills?  When was the first time you learned conflict resolution? I don't know about yo... read more

Who’s Going to Tell the Boss He’s Wrong?

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We get paid to tell our clients the hard truths. This is something that new employees at Booz Allen Hamilton hear from the very first day we’re hired. As consultants, it’s often our job to tell our... read more

A Communications Consultant Who Always Asks “Why Not?”

Before starting a new blog, I like to give my readers a sense of who’s doing the writing and who they’ll be engaging with, and this blog is no different. So who am I? If you’re interested in the “o... read more