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Social Business Engagement

Social Business Community Wiki

Keywords: socialbusiness, roadmap, engagement

A part of the Social Business Roadmap Wiki Discussion Series

The goal is for participation to move to engagement Engagement - from speaking at or to customers to engaging with them. This means creating processes to respond to issues, both internally and externally, and ensuring that communications are clear, accurate, and authentic.

Examples of Engagement¶

Case Studies ¶

References¶

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Social Business Engagement

Social Business Community Wiki

Examples of Engagement¶

Case Studies ¶

References¶

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